inpossible delete user CAL from list

[#1]

There is same user written In management console NamedCAL list twice: first "DOMAIN\User" and second "DOMAIN\USER" (in capital letters).

When deleting "DOMAIN\User" the deletion note stands behind user record with capital leters in name(DOMAIN\USER).

How to delete record of user with little letters of name ?

Thanks

[stephencredmond]

Hi Hugo,

I have seen this before. As I recall, we had to get a patch from QlikTech Support that would clear out the proper case entries (all entries should be in capitals).

Talk to your support provider.

Stephen

[#3]

Thanks once more.

I will inform how problem will be resolved by our support provider.

[Oleg_Troyansky]

Yes, it's a known problem, and there is a fairly easy solution to it, involving a Registry setting that needs to be changed. QlikTech support can provide the detailed instructions.

[#5]

Hi

Yes , problem was resolved by temporary changing registry key value following instruction from QlikTech support .

Good luck

[millnet-maho]

Can't the detailed instructions be posted here?

[#7 · Accepted solution]

Hi

Refer to answers from Stephen and Oleg.

Reason of that situation may be:

In the Identify by group you decide whether named users should be
identified via identified User Name or via Machine Name (actually
machine name + MAC address). It is possible to change this setting
at any time but it is strongly recommended to use one mode consistently
with a given QlikView Server. If changed during operation,
the same user can take up two CALs, one based on user name and
one on machine name.

Good luck

[guya]

Hello I got the same issue, Could you please provide details of the registry key to change?

With many thanks,

Guy