licenses assigned disappear after restart

[#1]

hi all

in a qv server v11.2 (qithout publisher)

all user cals doc cals that are disappear after restart of the server.

dynamic assignment is turned off.

any  ideas?

[Miguel_Angel_Baeyens]

Hi,

Assuming that's not a bug, licenses are stored into PGO files, that in turn are stored in the Root Folder as specified in the QMC, System, Setup, QlikView Servers, Folders.

Are you moving the path to that folder in the process? Has that folder permissions for the user running the services or are you changing this user when you restart without checking?

Hope that helps.

Miguel

[#3]

Hi Miguel,

thanks for your reply.

the user runing the services has full permissions on the folder where the pgo files are. we dont chaneg anything we only stop and start the services and the CALs are removed.

we tried backing up the PGO files and returning them after the restart but the CALs dont reappear.

any other ideas?

,

[Bill_Britt]

Hi,

I would contact support. This should not be happening.

Bill

[#5]

Hi Avishay,

Have you found out any solutions for this issue ?

[koshcheev]

Hi,  I have same problem. if you found any solution, please share it )))

[#7]

Hi Avishay

Try creating a local server user and assign a license. If it let u,meaby u have communication problems with your active directory. That could cause the PGO corruption and won´t let u see the licenses.

Also chech your server name, change it for the IP address and give it a shot.

Cheers.

Nelson Villarreal