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I've got a test environment with users in 2 Domains, HBEU and HBAP on Active Directory. When users in the HBEU domain try to log on to Access Point they get the following pop-up:
It doesn't even work if they enter their credentials in the above pop-up. However HBAP users can get on to Access Point without issues (no pop-up).
I've had a look in the Directory Service Connector logs and found the following several times:
Warning Search: no match for qualifier HBAP found among resources
I've checked the set-up in QMC and it matches our other services which are running fine for both groups of users.
As anyone got any suggestions on how to resolve? Or what the issue might be exactly?
edit: Corrected the domains as I was originally given incorrect info about which was problematic.
Thank you - I'll pass that suggestion on to the relevant team(s).
It may take some time as I'm not the direct owner of this environment (I'm just helping another team out). But once we get this sorted I'll provide feedback and let you guys know what the issue was. Thanks for your suggestions.
The issue has been fixed now. I'm told it was that "IIS Authentication Issue", some some clever person had a DENY USERS rule in it.