unable to open my own documents with personal edition

[#1]

When I try to open a document of my own QlikView personal edition insists that this document was created by another user and opening will consume 1 of 4 recovery attempts. I tried to create a new document, saved it and could open it again during the current session. But when I restartet the PC QlikView wouldn't let me open the document. Has anyone experienced the same? And is there a solution?

[swuehl]

I am using a licensed version so I haven't personally seen your exact issue so far.

From what I know, the PE editon uses a key that is created from some of your PC & user information, like MAC address & user login etc.

If any of these changes from application launch to application launch (this could happen e.g. with a virtual MAC address that some environments are using), your key may change and this may lead to what you are observing.

Could this be the case in your environment?

[#3]

Thank you for your answer. Sorry for the delay, couldn't use PC for 3 days.

I checked and found that the MAC issue does not apply in my case.

I can always create a new document, but  when I try to open that document after restarting ClickView I get the error message.  I am sure MAC address doesn't change with a new launch of  Qlickview.

Uninstalling and reinstalling did not help either.

You probably think, why does that guy not simply buy a licence? Well, I worked a lot with ClickView in my company and am now retired. But because I liked QlickView so much, I wanted to keep in shape with that application and thought installing the Personal Edition was a good idea.

[swuehl]

That's absolutely fine for me, I am not a qlik employee or sales person

I've seen similar threads from time to time and it's hard to give a good advice (the way these personal edition license is calculated in detail is not disclosed by Qlik, so it's hard to check all conditions).

I also think you won't get much support, because you are not using a full licensed version, but you can try to contact

qoncierge@qlik.com (they are responsible for post-sales license related issues, but maybe they can give you some advice).

For now, I would suggest two different approaches:

- Use a virtual machine to install the PE version of QlikView desktop (and use snapshots / only suspend the machine)

- Use QlikSense (which does not have these PE limitations, it's a full running, free desktop version)

Sorry that I am not able to provide more help,

Stefan

[#5]

It's exactly as you already assumed: Qoncierge was very friendly, but could not help me because personal edition comes without support.

Luckily I have a notebook with a perfectly running version of ClikView personal edition. So I can use that. Only thing is, that the desktop has by far the better screen (old man with poor eyesight ). Nevertheless I will try the VM and maybe the best solution: use QlikSense.

By the way: there's no need to be sorry. You gave me some absolute good ideas how to handle the problem. I really appreciate that.

Thanks

Alf

[awhitfield]

HI Alf,

looks like you should mark the thread as ASSUMED ANSWERED. Hope that you are enjoying your retirement !

Andy