Active directory and Search for User

[sarafamiglietti]

Hello,

I am having some trouble with the "Search for User".

I go to the QMC (QVS V11.20) >> Users tab >> User Management and I search for an user : I can't find LDAP users, only local users can be found.

This worked very well sometines ago...

Can someone help me?

[marcus_sommer]

You need to check if you have valid entries of your LDAP within the qmc (system/setup/directory service connectors) and if you have proper rights to query them - maybe something has changed.

- Marcus

[dinuwanbr]

Hi,

Hope this USER (Admin of QMC) is a part of your AD?

Rgds,

Dinu1

[sarafamiglietti]

How can I check that?

How can I know what has changed?

[sarafamiglietti]

Where can I see which user is admin of QMC?

[marcus_sommer]

You could look in the taskmanager who runs the qvs.exe and the other services. Aren't those processes not visible you could look within the services itself - Win+r (command-window) and there: services.msc.

- Marcus

[marcus_sommer]

It's difficult to say how to find out if anything had changed. At first I would ask the guys which are responsible for the qv server and then your "normal" IT.

Even if you couldn't browse through the directory you could enter the user manually  - it's not very nice but it must not be slower.

- Marcus

[flipside]

You probably just need someone in your IT department who has a suitable username and password to query the active directory to enter these details in the QMC (System > Setup > Directory Service Connectors ...). Quite often this will be set up by IT with a personal username which has the necessary admin rights, but these passwords may expire or the user leaves - this might be why it worked once but not now.

They should use an admin account with a non-expiring password (eg a service account).

[sarafamiglietti]

Hello Marcus,

User who runs QV service is AD user.

And I know that I can enter the user manually, it's what I do, but I would like to understand why it's no more possible to search for a user now

[marcus_sommer]

Have a look on the answer from Flipside and (let) check if this user has yet the proper access-rights.

- Marcus