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I would like to do an average of the below but, I'm not getting the correct result.
=Num(Avg({$<EMPLOYEE=,TEAM=p()>} CALLS_ANSWERED),'#,##0')
Description | Individual | Team |
---|---|---|
Calls Answered | 2,000 | Avg of the Team |
Average Handle Time | 22:37 | 25:11 |
Also, i have a couple of text objects to get different call metrics. I would like the capability to have these
text objects printed altogether in a sheet (as seen in the above table). How should i do this? Can you please help? Thank you in advance for your assistance.
What is the exact expression you tried?
=Sum(Aggr(Num(Aggr(Sum({$<WM_TEAM = p(WM_TEAM), EMPLOYEE_NAME>} CALLS.CALLS_ANSWERED),EMPLOYEE_NAME),'#,##0')/ (Avg(Aggr(Sum({<DAY_MASTER.FULL_DATE, EMPLOYEE_NAME >} CALLS.CALLS_ANSWERED),EMPLOYEE_NAME))), EMPLOYEE_NAME))
Full_date is a dimension also, right?
=Sum(Aggr(Num(Aggr(Sum({$<WM_TEAM = p(WM_TEAM), EMPLOYEE_NAME>}CALLS.CALLS_ANSWERED),EMPLOYEE_NAME),'#,##0')/ (Avg(Aggr(Sum({<DAY_MASTER.FULL_DATE, EMPLOYEE_NAME >}CALLS.CALLS_ANSWERED),EMPLOYEE_NAME))), EMPLOYEE_NAME, full_date))
yes, that is correct. full date is also a dimension
I tried the latest expression and it's still gives a result of just 1.
=Sum(Aggr(Num(Aggr(Sum({$<WM_TEAM = p(WM_TEAM), EMPLOYEE_NAME>}CALLS.CALLS_ANSWERED),EMPLOYEE_NAME),'#,##0')/ (Avg(Aggr(Sum({<DAY_MASTER.FULL_DATE, EMPLOYEE_NAME >}CALLS.CALLS_ANSWERED),EMPLOYEE_NAME))), DAY_MASTER.FULL_DATE))
Did you remove EMPLOYEE_NAME dimension? May be add it back? If it still doesn't work, I guess it would be nice to see a sample?
How can I attach a file in here?
Please see attached sample in excel of the raw data.
This doesn't look like raw data This seems to be pre-aggregated data from your chart in QlikView. Can you share your qvw?
it's a large file. I'll try to take out the other tabs.