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Hi,
I would like to set up a "Count"-formular, that counts "ACDCaller" in case that "ACDDuration" is less than "ACDQueueTime" + 2.
I have tried the following, however it doesn't work:
Count(
{
<ACDDuration = {"<$ACDQueueTime"}+{'2'}>
}
ACDCaller
)
Can you help me with this formular?
I thank you very much for your help!
Max
Try
Count(
{
<ACDDuration = {"<$(ACDQueueTime)+2"}>
}
ACDCaller
)
Count({<$(ACDDuration)={"=<($(ACDQueueTime)+2)"}>}ACDCaller)
Unfortunately, this didn't work...
Unfortunately, this didn't work...
I assumed ACDQueueTime is a QV variable, but maybe it's another field in the same table as ACDDuration?
Then try like this:
Count(
{
<ACDDuration = {"=ACDDuration<ACDQueueTime+2"}>
}
ACDCaller
)
Sorry about that. ACDQueueTime, ACDDuration and ACDCaller are all fields of one single table.