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Error Reloading on Server

Hi all,

I've a problem when the server reloads all my documents:

"Error: Document open call failed. The document might require username and password."

I don't have Section Acces, and the documents are not corrupted.

If i reboot the server the documents start working again, but only for few hours, then the server starts with the same error another time.

PS: In services list, i have the qlikview admin log in.

Thanks in advance.

Ivan.

13 Replies
Not applicable
Author

Any idea?

adamdavi3s
Master
Master

Next time it happens then restart the qlik services rather than the server.

That at least might point you towards a qlik or environmental error.

Also have you been through all the Qlik and server logs and events?

Not applicable
Author

I've tried with both, services and server.

For the logs, i have the document log and in server i have this one activated: ProgramData\QlikTech\DistributionService. Is there any more?


Thanks for the reply.

stabben23
Master
Master

Hi Ivan,

do you run several task at the same time, or very Close to each other? or do you run task With the same datasource, ex same qvd? When did the documents fails, is in in the beginning of the script or in the save part?

Not applicable
Author

Hi Staffan,

The documents fail before open it, not on load, when the server tries to open, it retrieves this error message "Error: Document open call failed. The document might require username and password."

stabben23
Master
Master

Could it already be opened by another process(task)?

stabben23
Master
Master

And the authorization is correct on the folder path? That the account the runs services has full authorization.

Not applicable
Author

I think no, also, the documents reloads for a while, then, it stop working, and if i try to reload with this,

Sin título.png

it fails, but if i reload opening the document with my QlikView desktop client it works perfectly.

Only works in server for a while when i restart the Qlik Services or Server.

stabben23
Master
Master

Can you send the document logfile from when it stops.

Tick "Generate Logfiles" in documet Properties in Your app.