Error

[kevbrown]

Hi

A colleague of mine is getting an error when trying to reload a document that has been put onto the Qlikview Server. On his desktop it works fine but not from the server. The error is this (sorry it's long) -

Log Name:      Application

Source:        QlikView Management Service

Date: 04/01/2016 12:06:14

Event ID:      0

Task Category: None

Level:         Error

Keywords:      Classic

User: N/A

Computer:      SWKPLICS2.yas.nhs.uk

Description:

1. System.AggregateException: One or more errors occurred. ---> System.ServiceModel.CommunicationException: DSC did not respond to request.

Last exception (for http://swkplics2:4730/DSC/Service😞 ANY did not respond to request.

Last exception (for http://swkplics2:4730/DSC/Service😞 The underlying connection was closed: A connection that was expected to be kept alive was closed by the server. ---> System.ServiceModel.CommunicationException: ANY did not respond to request.

Last exception (for http://swkplics2:4730/DSC/Service😞 The underlying connection was closed: A connection that was expected to be kept alive was closed by the server. ---> System.ServiceModel.CommunicationException: The underlying connection was closed: A connection that was expected to be kept alive was closed by the server. ---> System.Net.WebException: The underlying connection was closed: A connection that was expected to be kept alive was closed by the server. ||    at System.Net.HttpWebRequest.GetResponse() ||    at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout) ||    --- End of inner exception stack trace --- ||  || Server stack trace:  ||    at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason) ||    at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout) ||    at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout) ||    at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) ||    at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) ||    at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) ||  || Exception rethrown at [0]:  ||    at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) ||    at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) ||    at PIX.Services.IQTService.GetKey() ||    at PIX.Services.ClientSupport.ClusterBase`1.Invoke[TR](CallType callType, Func`2 func, List`1 allResults, QlikMethodBehavior methodBehavior) ||    --- End of inner exception stack trace --- ||  || Server stack trace:  ||    at PIX.Services.ClientSupport.ClusterBase`1.Invoke[TR](CallType callType, Func`2 func, List`1 allResults, QlikMethodBehavior methodBehavior) ||    at PIX.Services.ClientSupport.ClusterBase`1.Invoke[TR](CallType callType, Func`2 func) ||    at PIX.Services.ClientSupport.ServiceKeyClientMessageInspector.BeforeSendRequest(Message& request, IClientChannel channel) ||    at System.ServiceModel.Dispatcher.ImmutableClientRuntime.BeforeSendRequest(ProxyRpc& rpc) ||    at System.ServiceModel.Channels.ServiceChannel.PrepareCall(ProxyOperationRuntime operation, Boolean oneway, ProxyRpc& rpc) ||    at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) ||    at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) ||    at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) ||  || Exception rethrown at [0]:  ||    at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) ||    at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) ||    at PIX.Services.IDSC.GetAllResources() ||    at PIX.Services.ClientSupport.ClusterBase`1.Invoke[TR](CallType callType, Func`2 func, List`1 allResults, QlikMethodBehavior methodBehavior) ||    --- End of inner exception stack trace --- ||    at PIX.Services.ClientSupport.ClusterBase`1.Invoke[TR](CallType callType, Func`2 func, List`1 allResults, QlikMethodBehavior methodBehavior) ||    at PIX.Services.ClientSupport.ClusterBase`1.Invoke[TR](CallType callType, Func`2 func) ||    at QMSBackendCore.Service.ServiceImpl.CheckResourcesForDsc(DSCResource dsc, IEnumerable`1 resourceList) ||    at QMSBackendCore.Service.ServiceImpl.GetDSCResourceServiceStatus(DSCResource resource, Boolean initializing) ||    at QMSBackendCore.Service.ServiceImpl.<>c__DisplayClass1bf.<DoGetServiceStatuses>b__1bb(Int32 i) ||    at System.Threading.Tasks.Parallel.<>c__DisplayClassf`1.<ForWorker>b__c() ||    at System.Threading.Tasks.Task.InnerInvokeWithArg(Task childTask) ||    at System.Threading.Tasks.Task.<>c__DisplayClass11.<ExecuteSelfReplicating>b__10(Object param0) ||    --- End of inner exception stack trace --- ||    at System.Threading.Tasks.Task.Wait(Int32 millisecondsTimeout, CancellationToken cancellationToken) || at System.Threading.Tasks.Task.Wait() ||    at System.Threading.Tasks.Parallel.ForWorker[TLocal](Int32 fromInclusive, Int32 toExclusive, ParallelOptions parallelOptions, Action`1 body, Action`2 bodyWithState, Func`4 bodyWithLocal, Func`1 localInit, Action`1 localFinally) ||    at System.Threading.Tasks.Parallel.For(Int32 fromInclusive, Int32 toExclusive, Action`1 body) ||    at QMSBackendCore.Service.ServiceImpl.DoGetServiceStatuses(Boolean initializing) || ---> (Inner Exception #0) System.ServiceModel.CommunicationException: DSC did not respond to request.

Last exception (for http://swkplics2:4730/DSC/Service😞 ANY did not respond to request.

Last exception (for http://swkplics2:4730/DSC/Service😞 The underlying connection was closed: A connection that was expected to be kept alive was closed by the server. ---> System.ServiceModel.CommunicationException: ANY did not respond to request.

Last exception (for http://swkplics2:4730/DSC/Service😞 The underlying connection was closed: A connection that was expected to be kept alive was closed by the server. ---> System.ServiceModel.CommunicationException: The underlying connection was closed: A connection that was expected to be kept alive was closed by the server. ---> System.Net.WebException: The underlying connection was closed: A connection that was expected to be kept alive was closed by the server. ||    at System.Net.HttpWebRequest.GetResponse() ||    at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout) ||    --- End of inner exception stack trace --- ||  || Server stack trace:  ||    at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason) ||    at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout) ||    at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout) ||    at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) ||    at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) ||    at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) ||  || Exception rethrown at [0]:  ||    at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) ||    at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) ||    at PIX.Services.IQTService.GetKey() ||    at PIX.Services.ClientSupport.ClusterBase`1.Invoke[TR](CallType callType, Func`2 func, List`1 allResults, QlikMethodBehavior methodBehavior) ||    --- End of inner exception stack trace --- ||  || Server stack trace:  ||    at PIX.Services.ClientSupport.ClusterBase`1.Invoke[TR](CallType callType, Func`2 func, List`1 allResults, QlikMethodBehavior methodBehavior) ||    at PIX.Services.ClientSupport.ClusterBase`1.Invoke[TR](CallType callType, Func`2 func) ||    at PIX.Services.ClientSupport.ServiceKeyClientMessageInspector.BeforeSendRequest(Message& request, IClientChannel channel) ||    at System.ServiceModel.Dispatcher.ImmutableClientRuntime.BeforeSendRequest(ProxyRpc& rpc) ||    at System.ServiceModel.Channels.ServiceChannel.PrepareCall(ProxyOperationRuntime operation, Boolean oneway, ProxyRpc& rpc) ||    at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) ||    at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) ||    at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) ||  || Exception rethrown at [0]:  ||    at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) ||    at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) ||    at PIX.Services.IDSC.GetAllResources() ||    at PIX.Services.ClientSupport.ClusterBase`1.Invoke[TR](CallType callType, Func`2 func, List`1 allResults, QlikMethodBehavior methodBehavior) ||    --- End of inner exception stack trace --- ||    at PIX.Services.ClientSupport.ClusterBase`1.Invoke[TR](CallType callType, Func`2 func, List`1 allResults, QlikMethodBehavior methodBehavior) ||    at PIX.Services.ClientSupport.ClusterBase`1.Invoke[TR](CallType callType, Func`2 func) ||    at QMSBackendCore.Service.ServiceImpl.CheckResourcesForDsc(DSCResource dsc, IEnumerable`1 resourceList) ||    at QMSBackendCore.Service.ServiceImpl.GetDSCResourceServiceStatus(DSCResource resource, Boolean initializing) ||    at QMSBackendCore.Service.ServiceImpl.<>c__DisplayClass1bf.<DoGetServiceStatuses>b__1bb(Int32 i) ||    at System.Threading.Tasks.Parallel.<>c__DisplayClassf`1.<ForWorker>b__c() ||    at System.Threading.Tasks.Task.InnerInvokeWithArg(Task childTask) ||    at System.Threading.Tasks.Task.<>c__DisplayClass11.<ExecuteSelfReplicating>b__10(Object param0)<---

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="QlikView Management Service" />

    <EventID Qualifiers="0">0</EventID>

    <Level>2</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2016-01-04T12:06:14.000000000Z" />

<EventRecordID>3546</EventRecordID>

    <Channel>Application</Channel>

    <Computer>SWKPLICS2.yas.nhs.uk</Computer>

    <Security />

  </System>

  <EventData>

    <Data>System.AggregateException: One or more errors occurred. ---&gt; System.ServiceModel.CommunicationException: DSC did not respond to request.

Last exception (for http://swkplics2:4730/DSC/Service😞 ANY did not respond to request.

Last exception (for http://swkplics2:4730/DSC/Service😞 The underlying connection was closed: A connection that was expected to be kept alive was closed by the server. ---&gt; System.ServiceModel.CommunicationException: ANY did not respond to request.

Last exception (for http://swkplics2:4730/DSC/Service😞 The underlying connection was closed: A connection that was expected to be kept alive was closed by the server. ---&gt; System.ServiceModel.CommunicationException: The underlying connection was closed: A connection that was expected to be kept alive was closed by the server. ---&gt; System.Net.WebException: The underlying connection was closed: A connection that was expected to be kept alive was closed by the server. ||    at System.Net.HttpWebRequest.GetResponse() ||    at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout) ||    --- End of inner exception stack trace --- ||  || Server stack trace:  ||    at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason) ||    at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout) ||    at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout) ||    at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) ||    at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) ||    at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) ||  || Exception rethrown at [0]:  ||    at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) ||    at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData&amp; msgData, Int32 type) ||    at PIX.Services.IQTService.GetKey() || at PIX.Services.ClientSupport.ClusterBase`1.Invoke[TR](CallType callType, Func`2 func, List`1 allResults, QlikMethodBehavior methodBehavior) ||    --- End of inner exception stack trace --- ||  || Server stack trace:  ||    at PIX.Services.ClientSupport.ClusterBase`1.Invoke[TR](CallType callType, Func`2 func, List`1 allResults, QlikMethodBehavior methodBehavior) ||    at PIX.Services.ClientSupport.ClusterBase`1.Invoke[TR](CallType callType, Func`2 func) ||    at PIX.Services.ClientSupport.ServiceKeyClientMessageInspector.BeforeSendRequest(Message&amp; request, IClientChannel channel) ||    at System.ServiceModel.Dispatcher.ImmutableClientRuntime.BeforeSendRequest(ProxyRpc&amp; rpc) ||    at System.ServiceModel.Channels.ServiceChannel.PrepareCall(ProxyOperationRuntime operation, Boolean oneway, ProxyRpc&amp; rpc) ||    at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) ||    at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) ||    at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) ||  || Exception rethrown at [0]:  ||    at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) ||    at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData&amp; msgData, Int32 type) ||    at PIX.Services.IDSC.GetAllResources() ||    at PIX.Services.ClientSupport.ClusterBase`1.Invoke[TR](CallType callType, Func`2 func, List`1 allResults, QlikMethodBehavior methodBehavior) ||    --- End of inner exception stack trace --- ||    at PIX.Services.ClientSupport.ClusterBase`1.Invoke[TR](CallType callType, Func`2 func, List`1 allResults, QlikMethodBehavior methodBehavior) ||    at PIX.Services.ClientSupport.ClusterBase`1.Invoke[TR](CallType callType, Func`2 func) ||    at QMSBackendCore.Service.ServiceImpl.CheckResourcesForDsc(DSCResource dsc, IEnumerable`1 resourceList) ||    at QMSBackendCore.Service.ServiceImpl.GetDSCResourceServiceStatus(DSCResource resource, Boolean initializing) ||    at QMSBackendCore.Service.ServiceImpl.&lt;&gt;c__DisplayClass1bf.&lt;DoGetServiceStatuses&gt;b__1bb(Int32 i) ||    at System.Threading.Tasks.Parallel.&lt;&gt;c__DisplayClassf`1.&lt;ForWorker&gt;b__c() ||    at System.Threading.Tasks.Task.InnerInvokeWithArg(Task childTask) ||    at System.Threading.Tasks.Task.&lt;&gt;c__DisplayClass11.&lt;ExecuteSelfReplicating&gt;b__10(Object param0) ||    --- End of inner exception stack trace --- ||    at System.Threading.Tasks.Task.Wait(Int32 millisecondsTimeout, CancellationToken cancellationToken) || at System.Threading.Tasks.Task.Wait() ||    at System.Threading.Tasks.Parallel.ForWorker[TLocal](Int32 fromInclusive, Int32 toExclusive, ParallelOptions parallelOptions, Action`1 body, Action`2 bodyWithState, Func`4 bodyWithLocal, Func`1 localInit, Action`1 localFinally) ||    at System.Threading.Tasks.Parallel.For(Int32 fromInclusive, Int32 toExclusive, Action`1 body) ||    at QMSBackendCore.Service.ServiceImpl.DoGetServiceStatuses(Boolean initializing) || ---&gt; (Inner Exception #0) System.ServiceModel.CommunicationException: DSC did not respond to request.

Last exception (for http://swkplics2:4730/DSC/Service😞 ANY did not respond to request.

Last exception (for http://swkplics2:4730/DSC/Service😞 The underlying connection was closed: A connection that was expected to be kept alive was closed by the server. ---&gt; System.ServiceModel.CommunicationException: ANY did not respond to request.

Last exception (for http://swkplics2:4730/DSC/Service😞 The underlying connection was closed: A connection that was expected to be kept alive was closed by the server. ---&gt; System.ServiceModel.CommunicationException: The underlying connection was closed: A connection that was expected to be kept alive was closed by the server. ---&gt; System.Net.WebException: The underlying connection was closed: A connection that was expected to be kept alive was closed by the server. ||    at System.Net.HttpWebRequest.GetResponse() ||    at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout) ||    --- End of inner exception stack trace --- ||  || Server stack trace:  ||    at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason) ||    at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout) ||    at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout) ||    at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) ||    at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) ||    at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) ||  || Exception rethrown at [0]:  ||    at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) ||    at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData&amp; msgData, Int32 type) ||    at PIX.Services.IQTService.GetKey() ||    at PIX.Services.ClientSupport.ClusterBase`1.Invoke[TR](CallType callType, Func`2 func, List`1 allResults, QlikMethodBehavior methodBehavior) ||    --- End of inner exception stack trace --- ||  || Server stack trace:  ||    at PIX.Services.ClientSupport.ClusterBase`1.Invoke[TR](CallType callType, Func`2 func, List`1 allResults, QlikMethodBehavior methodBehavior) ||    at PIX.Services.ClientSupport.ClusterBase`1.Invoke[TR](CallType callType, Func`2 func) ||    at PIX.Services.ClientSupport.ServiceKeyClientMessageInspector.BeforeSendRequest(Message&amp; request, IClientChannel channel) ||    at System.ServiceModel.Dispatcher.ImmutableClientRuntime.BeforeSendRequest(ProxyRpc&amp; rpc) ||    at System.ServiceModel.Channels.ServiceChannel.PrepareCall(ProxyOperationRuntime operation, Boolean oneway, ProxyRpc&amp; rpc) ||    at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) ||    at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) ||    at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) ||  || Exception rethrown at [0]:  ||    at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) ||    at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData&amp; msgData, Int32 type) ||    at PIX.Services.IDSC.GetAllResources() ||    at PIX.Services.ClientSupport.ClusterBase`1.Invoke[TR](CallType callType, Func`2 func, List`1 allResults, QlikMethodBehavior methodBehavior) ||    --- End of inner exception stack trace --- ||    at PIX.Services.ClientSupport.ClusterBase`1.Invoke[TR](CallType callType, Func`2 func, List`1 allResults, QlikMethodBehavior methodBehavior) ||    at PIX.Services.ClientSupport.ClusterBase`1.Invoke(CallType callType, Func`2 func) ||    at QMSBackendCore.Service.ServiceImpl.CheckResourcesForDsc(DSCResource dsc, IEnumerable`1 resourceList) ||    at QMSBackendCore.Service.ServiceImpl.GetDSCResourceServiceStatus(DSCResource resource, Boolean initializing) ||    at QMSBackendCore.Service.ServiceImpl.&lt;&gt;c__DisplayClass1bf.&lt;DoGetServiceStatuses&gt;b__1bb(Int32 i) ||    at System.Threading.Tasks.Parallel.&lt;&gt;c__DisplayClassf`1.&lt;ForWorker&gt;b__c() ||    at System.Threading.Tasks.Task.InnerInvokeWithArg(Task childTask) ||    at System.Threading.Tasks.Task.&lt;&gt;c__DisplayClass11.&lt;ExecuteSelfReplicating&gt;b__10(Object param0)&lt;---</Data>

  </EventData>

</Event>

Any ideas?

Kev

[Peter_Cammaert]

If your colleague has trouble getting a new document to reload on the server, please obtain the TaskLog and (especially important) the DocumentLog and post both text files in this thread.

A Windows event log entry doesn't help much because those relate more to problems with services than with the actual reload.

The only information that I can lift from this long text is that there is a problem during communication with the Directory Service Connector. Which may point to a distribution problem (you know, distributing to people that have accounts in AD which we cannot verify because the DSC doesn't talk back) In that case, the TaskLog is essential for analysing the situation. In all other cases, we need the DocumentLog.

Best,

Peter

[kevbrown]

Thanks Peter. All sorted now, it was a permissions error.

[Peter_Cammaert]

What kind of permissions error? I'm asking this just to add a real answer to your original question. Might be helpful to other Community members. Thanks.

Peter

[kevbrown · Accepted solution]

Good shout.

The account that was logging onto the server to create the reload didn't have permissions to do so

[priyav24]

how did you solve it ..we are also getting the same error.

[kevbrown]

Hi Priya

This was a permissions issue.  So the server did not have permission to open the files to refresh the document