How to remove licence key pop-up message?

[#1]

Dear experts,

After installing Reload program on Customer server side, which enables to refresh database, I am prompted to enter a licence key and control number.

How can I remove this pop-up message?

PS:

1. I looked into the QlikviewOCX Reference Manual which mentions about Registration. I followed the process but it didn't work
2. I also have the manual license file LEF.TXT which was supposed to disable the license number message, but it didn't work

Thank you for your help

Francois

[#2]

I've got the same problem right now. I have full administration rights on the test pc so it can't happen because of any restrictions. Some month before I deployed a software build on the same machine with the same qlikview-ocx and I didn't had this trouble. So something must be wrong with the ocx I guess. Does anybody solved this problem before? And if yes, how? Alex

[#3]

It seems that more guys than me have had this problem. This is the solution I got from the QlikTech support and it worked! The problem occured because I have a full QlikTech AND the ocx on my machine: "The problem is that the license used by the ocx is the developer license. That's why you get the empty string in the properties. The license is registered here For ocx HKEY_CURRENT_USER\Software\QlikTech\QlikOcx\Authentication HKEY_LOCAL_MACHINE\SOFTWARE\QlikTech\QlikOcx\Authentication and for QV HKEY_CURRENT_USER\Software\QlikTech\QlikView\Authentication HKEY_LOCAL_MACHINE\SOFTWARE\QlikTech\QlikView\Authentication The LEF file is stored here C:\Documents and Settings\All Users\Application Data\QlikTech C:\Documents and Settings\All Users\Application Data\QlikTech\QlikOcx C:\Documents and Settings\All Users\Application Data\QlikTech\QlikView To change the license, follow the steps below. 1. Get the license key and control number for both QlikView and OCX license. 2. Remove the registry settings described above. 3. Remove the license files, LEF.txt, described above. 4. Open your ocx application 5. Now you should get a license dialog where you can add the license information for the ocx. If the license dialog doesn't display you have to remove the ocx and add it again. 6. When the license is registered there should be a string in the license property for the ocx, the registry for the ocx is updated and the LEF file is created. 7. The next step is to add the license for QV developer. Start by opening QV. 8. Open the menu item Settings->User Preferences 9. Goto tab License 10. Select the button Change and follow the instructions. Step 4 and 5 has to be done for every application were the ocx is used. The reason is that the string for the runtime license has to be created in the License property for the ocx."