Internet crash

[bbi_mba_76]

Hi,

in my production environment we have several internet explorer crashes when we open the documents with the plugin.

After the crash internet explorer redirect to res://ieframe.dll/acr_depnx_error.htm#,about:blank

Sorry it is an Italian page, but it seems to be related to the data execution prevention:

What I have to check/do?

Thanks very much.

[bbi_mba_76]

2014-05-05 15:53:17

Warning

Connect

ClientServerSupport.cpp

2737

Server did not respond inside timeout: ""

0

2014-05-05 15:53:17

Info

Connect

QVDoc.cpp

4413

Trying TCP/IP connection

0

2014-05-05 15:53:17

Info

Connect

ClientServerSupport.cpp

2688

Negotiating string: "<?xml version="1.0"?><prot>qvp<dpi wanted="false">96 96</dpi><authenticate wanted="true"/><encrypted wanted="true" algorithm="aes"/><gzip/><balanced/><build>12235</build><machine_id>PCMBA381 [4C4C4544-0058-4610-8032-B9C04F345231]</machine_id><any_username>domain\user</any_username></prot>"

0

2014-05-05 15:53:17

Info

Connect

ClientServerSupport.cpp

2789

Server negotiation string: "<?xml version="1.0"?><prot>qvp<authenticate principal="Administrator@SERVERQLIK" domain="SERVERQLIK"/><encrypted algorithm="aes"/><gzip/><balanced/><license_needed/><build>12235</build><session>{8595B108-13EC-4327-9E12-3BD429C844F9}</session></prot>"

0

2014-05-05 15:53:17

Info

Connect

ClientServerSupport.cpp

2789

Server negotiation string: "<?xml version="1.0"?><eof/>"

0

2014-05-05 15:53:17

Info

Connect

ClientServerSupport.cpp

2866

Initiating authentication

0

2014-05-05 15:53:53

Info

Connect

QVDoc.cpp

4413

Trying TCP/IP connection

0

2014-05-05 15:53:53

Warning

Connect

CryptAcquire.cpp

87

Could not CryptSetProvParam

1008

Tentativo di riferimento ad un token non esistente.

2014-05-05 15:53:53

Info

Connect

ClientServerSupport.cpp

2688

Negotiating string: "<?xml version="1.0"?><prot>qvp<dpi wanted="false">96 96</dpi><iis_authenticate/><encrypted wanted="true" algorithm="aes"/><gzip/><balanced/><build>12235</build><machine_id>PCMBA381 [4C4C4544-0058-4610-8032-B9C04F345231]</machine_id><any_username>domain\user</any_username></prot>"

0

2014-05-05 15:53:53

Info

Connect

ClientServerSupport.cpp

2789

Server negotiation string: "<?xml version="1.0"?><prot>qvp<iis_authenticate/><encrypted algorithm="aes"/><gzip/><balanced/><license_needed/><build>12235</build><session>{AD349C17-5903-437B-A17C-480C323AD196}</session></prot>"

0

2014-05-05 15:53:53

Info

Connect

ClientServerSupport.cpp

2789

Server negotiation string: "<?xml version="1.0"?><eof/>"

0

2014-05-05 15:53:53

Info

Connect

ClientServerSupport.cpp

2888

Bypassing authentication

0

2014-05-05 15:53:53

Info

Connect

ClientServerSupport.cpp

2942

Secure (crypto) packet arrived

0

2014-05-05 15:53:53

Info

Connect

ClientServerSupport.cpp

2957

Sending IIS authentication request: "8F972A18746FDBEF7B871411917CF28755C2F404"

0

2014-05-05 15:53:53

Info

Connect

ClientServerSupport.cpp

2982

Iis Authenticate reply packet arrived

0

2014-05-05 15:53:53

Info

Connect

ClientServerSupport.cpp

2985

Session established OK

0

2014-05-05 15:53:55

Info

Connect

QVDoc.cpp

4413

Trying TCP/IP connection

0

2014-05-05 15:53:55

Warning

Connect

CryptAcquire.cpp

87

Could not CryptSetProvParam

1008

Tentativo di riferimento ad un token non esistente.

____

'Tentativo di riferimento ad un token non esistente' is like 'An attempt was made to reference a token that does not exist'

[bbi_mba_76]

It happens randomly using the IE Plugin, in all the documents

We have this problem starting from december and we see errors also in the event log of the server

"

The description for Event ID 300 from source QlikViewServer cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Server: An exception (T) occured during open of FOLDER/DOC.qvw.

"

In december I upgraded the qlik server from 11.20 SR4 to SR5

[iliyansomlev]

Hi Michele,

We experience the same problem with 11.2 SR 5 server. When opening QVW in Plug-in, an error appears that ends with .....QVSTunnel.dll%3Fhost%3Dqvserver could not be opened

If we restart the services, access through Plug-in works again until some time later when the same error appears. (in the log files it says exactly as in your post above  ending with "An exception (T) occured during open of ZZZ.qvw"

Did you find a solution for this?

Thank you very much.

[pbr]

When QlikView logs out an error into the Events file, it should display the entire error message as a consequence of the exception that has been caught, in the program.
However, some cases in 11.20 SR4 or 11.20 SR5, it just display the first character of the error message in stead of displaying entire error message.

Typically, you can only see a capital T, which does not tell that much about the actual error.

Example: An exception (T) occured during open of Test.qvw

This was fixed in 11.20 SR6 to give the full error

It was intended to show those messages in parentheses.

The file cannot be opened

The file doesn't exist

Possible issues -

Something locking the files - Antivirus/Backups (make sure Qlikview folders and file extensions are excluded) since this error seems to be associated with opening the file itself, but can you verify that AJAX works when this occurs in the plugin under the same circumstances?

[bbi_mba_76]

Hi, in Ajax we don't have the problem.

But we have older docs with many macros and I prefer to have the plugin working.

Thanks

[cleite2014]

Has there been any resolution to this issue?  I have the same issue.  QV 11.2 SR12 on Windows Server 2012 R2.

Users experience the issue on Windows7 and Windows8 and with either IE 10 or IE 11.

Any help would be greatly appreciated.

Thank you,

Craig Leite

[qlikviewwizard]

Hi BBI_MBA_76

Did you resolve the issue?

[cleite2014]

Hi Arjun,

I have not found a resolution to the issue.  We are not experiencing this issue on a regular basis.  I have not tracked down the specific conditions before the crash occurs.

Do you have any insight on this issue?

Thank you,

Craig Leite