Unlock a world of possibilities! Login now and discover the exclusive benefits awaiting you.
Dear Folks ....
Am facing issue with QVS service down daily in the morning.
We are getting informed by our client about not able to access the dashboards
When i check with the service QVS is down after restarting the service able to access.
Here I'm sharing event log for the above mentioned issue , so can any one help me to fix this issue.
2018-07-03 14:01:09 2018-07-04 10:07:26 1 300 Error Restart: Server aborted trying to recover by restart. Reason for restart: Phoenix detected: Performance monitor stuck
2018-07-04 11:29:14 2018-07-04 11:36:06 4 100 Notice CAL usage: Using CAL of type "Named User" for user "FDCBI\HSVISTA". Named user cals in use: 1
2018-07-04 11:29:14 2018-07-04 12:12:51 1 300 Error SE_LOG: Shared - CreateMetaData: Object ID already exists in document D:\QLIKVIEW\DOCUMENTS\SALESANDMARKETING.QVW.Shared. Info: Id(SH01-05), Type(MetaData), User()
2018-07-04 11:29:14 2018-07-04 12:12:51 1 300 Error SE_LOG: Shared - CreateMetaData: Object ID already exists in document D:\QLIKVIEW\DOCUMENTS\SALESANDMARKETING.QVW.Shared. Info: Id(SH02-05), Type(MetaData), User()
2018-07-04 11:29:14 2018-07-04 12:12:51 1 300 Error SE_LOG: Shared - CreateMetaData: Object ID already exists in document D:\QLIKVIEW\DOCUMENTS\SALESANDMARKETING.QVW.Shared. Info: Id(SH03-05), Type(MetaData), User()
2018-07-04 11:29:14 2018-07-04 12:12:55 4 100 Notice CAL usage: Using CAL of type "Named User" for user "FDCBI\GMBD". Named user cals in use: 2
2018-07-04 11:29:14 2018-07-04 12:41:18 4 100 Notice CAL usage: Named CAL session for user "FDCBI\HSVISTA" stopped
2018-07-04 11:29:14 2018-07-04 12:46:26 4 100 Notice CAL usage: Using CAL of type "Named User" for user "FDCBI\HSVISTA". Named user cals in use: 2
2018-07-04 11:29:14 2018-07-04 12:46:58 4 100 Notice CAL usage: Named CAL session for user "FDCBI\GMBD" stopped
2018-07-04 11:29:14 2018-07-04 13:45:54 4 100 Notice CAL usage: Named CAL session for user "FDCBI\HSVISTA" stopped
2018-07-04 11:29:14 2018-07-04 13:51:16 4 100 Notice CAL usage: Using CAL of type "Named User" for user "FDCBI\HSSPECTRA". Named user cals in use: 1
2018-07-04 11:29:14 2018-07-04 13:58:11 4 100 Notice CAL usage: Using CAL of type "Named User" for user "FDCBI\HSVISTA". Named user cals in use: 2
2018-07-04 11:29:14 2018-07-04 14:34:45 4 100 Notice CAL usage: Named CAL session for user "FDCBI\HSVISTA" stopped
2018-07-04 11:29:14 2018-07-04 14:41:08 4 100 Notice CAL usage: Named CAL session for user "FDCBI\HSSPECTRA" stopped
2018-07-04 11:29:14 2018-07-04 16:35:43 4 100 Notice CAL usage: Using CAL of type "Named User" for user "FDCBI\HSSPECTRA". Named user cals in use: 1
2018-07-04 11:29:14 2018-07-04 17:22:18 4 100 Notice CAL usage: Named CAL session for user "FDCBI\HSSPECTRA" stopped
2018-07-04 11:29:14 2018-07-04 18:45:58 4 100 Notice CAL usage: Using CAL of type "Named User" for user "FDCBI\HSVISTA". Named user cals in use: 1
2018-07-04 11:29:14 2018-07-04 18:52:47 4 100 Notice CAL usage: Using CAL of type "Named User" for user "FDCBI\HSVISTA". Named user cals in use: 1
2018-07-04 11:29:14 2018-07-04 18:52:47 4 100 Notice CAL usage: Named CAL session for user "FDCBI\HSVISTA" stopped
2018-07-04 11:29:14 2018-07-04 19:24:30 4 100 Notice CAL usage: Named CAL session for user "FDCBI\HSVISTA" stopped
2018-07-04 11:29:14 2018-07-05 09:19:14 4 100 Notice CAL usage: Using CAL of type "Named User" for user "FDCBI\GMBD". Named user cals in use: 1
2018-07-04 11:29:14 2018-07-05 09:57:12 1 300 Error Restart: Server aborted trying to recover by restart. Reason for restart: Phoenix failed to access ServerReg within 300 seconds.
Hi kakani87,
Just a few questions to get further.
is this a New habit on the server?
What do you see in the Windows event log?
Is Your services running With a user who is a member in Qlikview Administrators?
This means that your QVS is stuck trying to do an essential action for a prolonged period of time ("IT-speak", not what you and I would think of as "prolonged"). It finally gives up and tries to recover by restarting the service by itself, which fails.
Three tips from Qlik Support:
Best,
Peter
Yes this is new hearing from client daily in the morning
Error: server not found.
Services they are running with the user in admin group.
Such kind of issue never faced with this server and they are accessing from long back
Log from windows event log:
</System>
</EventData>
</Event>
The "Phoenix thread" message means that one service died and it was restarted by the operating system. This could be due to a variety of reasons: undersized environment, a file corrupt or locked and the process is in WAIT mode for a long time, a very complex expression, a script causing a circular reference, and of course, it could be a bug.
Check the Windows Event Viewer to see what happens before and during the crash, increase the verbosity of the logs and check with Qlik Support.
I have Shared windows event.Log details in previous post
Have all the errors the same message? Also, those warnings before the errors indicate any resource exhaustion or file issue? Do the more verbose QlikView logs specify which errors?
Please log a case with Qlik Support and attach this information to the case.
See related questions:
Failed to retrieve document list from the specified QVS
QVS not started | Qlik Community
And others
gg