Where can I look up the current status of a bug?

[#1]

A case I opened long ago was assigned a bug ID.  I'm curious to know if the current release, 11.2 SR2, includes a fix for this bug.  Is there a page somewhere where I can check the status of a bug by number?  No results are returned when searching in the Customer Portal.

It's #37615, incidentally.

[Gysbert_Wassenaar]

Check Chapters 6 and 7: Bugs Corrected in QV11... in the Release Notes. Or contact Qlikview Support for a status update.

[#3]

That's something, but it's not what I'm looking for.  Is there no way to check the current status of a bug?

[Sokkorn]

Hi Jonathan,

See the attached file or you can contact support@qlik.com

Regards,

Sokkorn

[#5]

So that's a "no," then?  I'm aware of the existence of release notes, that's not what I asked about.

[#6]

Hi Jonathan,

I assume you are still having the problem you submitted to Support. Do you still have the last email from support?

Could you explain the problem and/or upload an app showing the problem?

[#7]

I am, and I probably do, but that's not the issue.  This is the question I asked:

Is there a page somewhere where I can check the status of a bug by number?

What part of this do I need to clarify?

[swuehl · Accepted solution]

Jonathan,

I also think that QV makes it quite hard to get an overview about open /closed issues one has entered, but

I don't know the customer portal well enough, so maybe I miss an essential feature regarding issue tracking.

In the partner portal, though, one can search for and look up the details of the issues one has entered. There is also a QV app (access restricted) that allows to search for issues entered by other parties (but I haven't found your issue number therein).

All, in all, I would say, my answer to your question as a customer is indeed 'no' (unless there is a feature in customer portal I missed) depart from calling service.

I believe the 'issue tracking by obscurity' is one of the reason this group was created, but of course this doesn't help you with your request.

[#9]

Hmm, and it looks like the Partner Portal is for resellers, registered consultants, and the like.  I guess that answers my question, then.  Thank you for taking the time to read my question before answering!

[#10]

 Is there a page somewhere where I can check the status of a bug by number?

I am afraid there is not such (public) page.

I assumed you received a clear response from Support. If not, please contact them.