Jamie, only thing of which comes to mind would be a setting in the Settings.ini doing something, or the app was created on a different client etc. and given you have Personal Edition, it cannot open things properly due to that.
Settings.ini should be located in: C:\Users\UserProfileName\AppData\Roaming\QlikTech\QlikView
You could just try renaming the Settings.ini and let the client create a new version and see if that changes behavior, as that would confirm it is something in there if the new file works. If not, then I would suspect it may be something in that app etc., but no idea what it might be without the app or further details.
Regards,
Brett
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