not getting the intended count

[#1]

if

(CaseAge='>30',
Count(if(Interval(DATE((date(Today(),'DD/MM/YYYY')-date(INCIDENT_DATE,'DD/MM/YYYY')),'DD/MM/YYYY'),'DD')>30
AND NOT STATUS_DESC='Resolved'AND NOT STATUS_DESC='Cancelled' AND CLASS_DESC='Incident' and
WildMatch(REGION,'*EAST*') AND
NOT WildMatch(UPPER(CUSTOMER_NAME),'*ERICSSON*','*ERRICSSON*','*NOKIA*','HUTCHISON*','3*')AND
NOT INCIDENT_QUAL_STATUS='Disapproved'
AND NOT INCIDENT_PRIORITY='P5-Business Request'
AND NOT PRODUCT_AREA3=('Modem'OR 'Network Terminal') ,IN_INCIDENT_NO))

the actual count i should be getting is much lesser than the count that is been given by the above expression, please suggest if there is some problem in the code...

[srchilukoori]

Use the wildmatch as shown below, which ever matches your requirement. Wildmatch returns the position of the <Data1> in the <Fieldname>. If this equals to 0, it means <Data1> is not part of the string in <Fieldname>.

Wildmatch(<fieldname>, <Data1>, <Data2>,...) <> 0 or

Wildmatch(<fieldname>, <Data1>, <Data2>,...) =0

[#3]

there multiple values of the region and customer_name...can do that way...please suggest if there is any other approach,

the problem is with the the difference of date which is i guess causing problems..

[srchilukoori]

upload a sample qvw.

[jonathandienst]

Hi

I have rewritten the query and simplified it. There was an error in the query you posted (for PRODUCT_AREA3). This query is technically correct, but you should check to see if it means your requirements

If(CaseAge = '>30',
  Count(
  If(Today - INCIDENT_DATE > 30)
  AND WildMatch(STATUS_DESC, 'Resolved', 'Cancelled') = 0
  AND CLASS_DESC='Incident'
  AND WildMatch(REGION, '*EAST*')
  AND WildMatch(CUSTOMER_NAME, '*ERICSSON*', '*ERRICSSON*', '*NOKIA*', 'HUTCHISON*', '3*') = 0
  AND INCIDENT_QUAL_STATUS <> 'Disapproved'
  AND INCIDENT_PRIORITY <> 'P5-Business Request'
  AND WildMatch(PRODUCT_AREA3, 'Modem', 'Network Terminal') = 0,
  IN_INCIDENT_NO)
)

Note that you don't need all that decoration around the data comparison.

Regards

Jonathan