SAP Connector 6.1.1 Hangs

[navpinto]

Hello

We upgraded SAP connector from 5.80 to 6.1.1 but we are facing problems in the productive system.

We use Publisher to relaoad aplications and some tasks are not working, Qlikview( version 11) connects to SAP, extracts the data, but, without explanation "QlikView SAP Network Server" windows service stops (and we need to re-start mannualy again).

I can't find any errors on the connector logs, it simple seems that stops writing logs when the service stops.

The only error i found is on Windows Event Viewer, but also don't help very much:

"

The QlikView SAP Network Server service terminated unexpectedly. It has done this 2 time(s).

-

System

- Provider [ Name] Service Control Manager [ Guid] {555908d1-a6d7-4695-8e1e-26931d2012f4} [ EventSourceName] Service Control Manager

- EventID 7034 [ Qualifiers] 49152

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x8080000000000000

- TimeCreated [ SystemTime] 2015-12-05T10:04:38.767443000Z

EventRecordID 31700

Correlation

- Execution [ ProcessID] 916 [ ThreadID] 5656

Channel System

Computer <CONNECTOR SERVERNAME>

Security

-

EventData

param1

QlikView SAP Network Server

param2

2

"

Does anyone faced a situation like this one and can help me?

As it is occuring in the productive system we are also evaluting the downgrade to the previos version.

Thanks,

Nuno

[navpinto]

Hello,

Regarding the downgrade, i will uninstaling the current version of the SAP connector, install again the old version and re-import the tranport request from the older version in SAP.

This procedure is correct?

Thanks.

Regards,

Nuno

[Hakan_Ronningberg]

Hi Nuno,

Yes it is the correct procedure to downgrade.

Regards,

Håkan

[Tomas_Sommergyll]

Hi Nuno,

Do you have multiple connection strings in the Script document that is being used?

Is the publisher starting more than one extraction job at the same time or are there more jobs running at the same time (in parallel)?

Br,

Tomas

[v_petrenko]

Same problems exist in my environment. I doubt that this issue is version specific as I've faced it with both with 5.80 SR4 and the newest 6.3.2. However the latter one shows much more stable work regarding Extractor connector, at least 2 months without single trouble until yesterday.

Regarding log records that correspond to the trouble, Windows Application log contains some but non informative. They just mention that c:\Program Files\Common Files\QlikTech\Custom Data\QvSAPConnector\SrvService.exe application failed.