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Issue QlickView Update 11.20 SR 6 - not able to add users

Hello,

I just installed on QlikView 11 Load Server the QlikView Update 11.20 SR 6.

The installation went normally, but i have a problem. When I go to

QlikView Management Console -> System -> Licenses -> Client Access Licenses (CALs) -> Assigned CALs -> Manage Users -> Manual Input User Names,  here type a user, then clik OK and is blocked, the pop-up window does nothing. Plse see the attached screen shot:

QlikView_11.20 sr6.jpg

Any ideas on how to solve this ?

Thank you

15 Replies
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Re: Issue QlickView Update 11.20 SR 6 - not able to add users

In QlikView 11 you must enter domain username and password

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Re: Issue QlickView Update 11.20 SR 6 - not able to add users

Yes, the domain and the user are needed, but that is not the problem.

Even if i open the Manage Users pop-up window, and I do nothing, and I simply click on Cancel button, the Manage Users window won't close, it stays like this forever.

To close it, I have to end the process from Task Manager

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Re: Issue QlickView Update 11.20 SR 6 - not able to add users

Hi Diana,

What version did you have installed previous?

You say pop up, what pop are you referring to?

If you look into Management service log, is there any errors stated?

C:\ProgramData\QlikTech\ManagementService\Log

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Re: Issue QlickView Update 11.20 SR 6 - not able to add users

Hello,

I checked the logs from C:\ProgramData\QlikTech\ManagementService\Log and there are no errors.

This is an update for QlikView 11. The update is 11.20 SR6 http://community.qlik.com/blogs/technicalbulletin/2014/04/23/qlikview-1120-sr6-is-now-available

Support
Support

Re: Issue QlickView Update 11.20 SR 6 - not able to add users

Hi,

I have not seen this issue and just tested my system and it works fine. I would contact support and let them help you.

Bill

Bill - Designated Support Engineer at Qlik
To help users find verified answers, please don't forget to use the "Accept as Solution" button on any posts that helped you resolve your problem or question.
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Re: Issue QlickView Update 11.20 SR 6 - not able to add users

Hello, I already sent this problem to QlikView Support and they did not send an answer till now

Best regards,

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Re: Issue QlickView Update 11.20 SR 6 - not able to add users

Hi, i have the same kind of issue. LDAP is configured with user and password with rights to query LDAP and still the page to of user management to assign CAL's stays hanged.

Anyone has any idea please?

Support
Support

Re: Issue QlickView Update 11.20 SR 6 - not able to add users

HI,

What was their answer?

Bill

Bill - Designated Support Engineer at Qlik
To help users find verified answers, please don't forget to use the "Accept as Solution" button on any posts that helped you resolve your problem or question.
Partner
Partner

Re: Issue QlickView Update 11.20 SR 6 - not able to add users

Hi Alexandru,

What is your DSC log saying?

The browser itself should not hang, irrelevant if it works or not, is this what your are experiencing?

Regards,

Erik