Bookmarks disappear after application reload

[#1]

Hello,

I have encountered the following problem : User creates bookmarks on access point (Ajax), and is able to use them througout the day, however, the following morning after the application had been reloaded all the bookmarks disappear. I am not sure why this is happening.

Thank you in advance for your help ,

Olga

[salto]

Hi,

in the QMC, go to Documents -> User documents and check "Allow Creation of Server Objects" and assign the permission to the users you need.

Hth.

[#3]

Hi, SALTO!

Thanks for your prompt reply! "Allow Creation of Server Objects" is already checked  with an option 'All authenticated users'. I can see a few bookmarks/objects created by different users, none of them belong to the user in question.

Any ideas?

[salto]

Hello Olga,

the issue is happening only with a particular user?

[#5]

Seems to be the case for this particular user.

Thank you!

Olga

[salto]

Hello Olga,

honestly, I do not know what can be happening in this case. Sorry for not being of much help.

[#7]

In fact, it's for all the users. I have created a bookmark with my account yesterday and it was no longer there this morning. I wonder if this has something to do with the fact that the services are being restarted at night ...

[salto]

Hi Olga,

we do restart the server periodically and the server objects remain (bookmarks, etc...). You could try not restarting it once and then check but I think that is not the issue.

To use server Objects objects you need the Enterprise Edition license in your Server.

.- first check that the document allows server objects in the Settings menu, Document properties, Server, Allow Server Objects,

Check Pages 179, 180 and 181 of the Reference Manual (v. 10), and make sure that these settings are enabled on your document and server:

Allow Server Bookmarks

This check box must be enabled, if remote clients are to be allowed to create and share bookmarks with

this document on the QlikView Server.

Hope this helps.

[#9]

Thanks a lot for your help, SALTO! I have checked - all the setting in both QMC and Document itself allow for creation of server objects/bookmarks. I guess I'll keep digging

[simon_minifie]

Hi Olga,

Did you manage to get to the bottom of this one? Am seeing a similar behaviour in V11.2

Thanks,

Simon