Dashboard on Monitor Won't Stay Logged In

[MeganStarkey]

Hi everyone - 

I have a dashboard that is connected/displayed on several monitors managed via Splashtop.

It's got critical information that needs to be viewed realtime; it logs itself out about once or twice a day, and I have to go in manually and log back in each time so that it does not disrupt the department's productivity.

I've tried updating active session times, document timeout, all of those type settings (system wide and document wide) and it still is kicked out at least once a day.   I need to be able to have it be logged in 24/7.

Any suggestions?

[Chip_Matejowsky]

Hi @MeganStarkey,

Which client (AJAX or IE Plugin) and browser are you using on the AccessPoint?  How often is the dashboard being reloaded with data?

Best Regards

[MeganStarkey]

Hi @Chip_Matejowsky !

We are using Edge plugin + Edge.  The data is reloaded every 60 seconds with data refresh every 10 min

[Chip_Matejowsky]

@MeganStarkey,

Suggest that you add a browser extension that auto-refreshes the browser.  See https://browserhow.com/how-to-enable-auto-refresh-on-the-web-browsers/ for details.  If you're not already doing so, you can configure the IE Plugin to "gracefully refresh" the QVW with new data without user intervention.  Article How to Enable Graceful Document Refresh in QlikView will step you through how to configure. 

Best Regards

[MeganStarkey]

Thanks for getting back to me Chip!

We have an extension on the browser to auto refresh every 60 seconds, and I actually just turned it on yesterday.  So that will also help with the login issue we are experiencing?

Normally, I will come in every morning and the session will be logged off so I will have to log in.  This morning, the session stayed on; the only thing that was different was turning on the refresh plugin yesterday.

Thanks!

Megan 

[Chip_Matejowsky]

@MeganStarkey,

Ah that sounds promising!

[MeganStarkey]

It did sound promising!

Unfortunately, this morning I come in and it's logged out again.  Any other suggestions?

[Or]

It's a bit more effort, but you could record a screen macro (using software intended for that) which would click the logoff button and then re-login, once per hour. That should set up a new session and prevent timeouts.

[Chip_Matejowsky]

@MeganStarkey,

Have a look at the QVS Session log and look for the "Exit Reason" for this particular session.

Best Regards

[MeganStarkey]

The only Exit Reason I'm seeing for this is  "Socket closed by client"