Qlik Sense Users not getting Sync in QLIk Alerting

[KR_M]

Hello Guys,

I Installed QLIK Alerting in a separate server. The user id which i used  for the connection is the service account in QLIK Sense which should have all the access to QLIK Sense. The connection and everything is successful on Alerting server. I am able to create alerts using that user which is the Admin user. The problem is:

1. when i try to Sync the users , the users from Qlik Sense are not getting sync in QLik Alerting. I only see one account.

2. The Qlik Alerting extension is also not working. Seems its because the other users are not added in QLik Alerting.

Attached is the screen shot.

[KR_M]

Any idea on above issue?