Analyzer Capacity Pack (Subscription Add-On) does not appear in QMC

[MK97]

Hello,

We have upgraded client subscription with the following license (Add On to Perpetual License):

In QMC -> License management tab we can see that additional analyzer licenses (18) have been added, but there is no Analyzer capacity information in License usage summary tab and there is no tab named "Analyzer capacity rules":

In the site license tab we can see new 18 Analyzer User Subscription and Analyzer Capacity Pack Subscription.

Already tried:

• Waited 24 hours for the license to renew automatically
• Initiated the update manually
• Restarted QS services
• Restarted QS server

Thank you in advance! Have a nice day :)!!!

[Albert_Candelario · Accepted solution]

Hello @MK97,

In this scenario is better to contact us directly to double check your license details if you are still experiencing the issue.

You can contact Qlik Support through our Chat, by clicking Chat Now on any Support Page across Qlik Community.

Cheers,

Albert