Hi @jmgreen39
Please ask the user to register for a Qlik and then reach out to Customer Support and get them added to your organization. Once that is done, they can raise a case under the organization's account.
If you are the admin, can see cases raised by others in your organization: https://community.qlik.com/t5/Knowledge/How-To-View-Other-User-Cases-Within-Your-Organization/ta-p/1...
I hope this helps. Let me know!
Vinay
If this resolves your query, please click on "Accept as Solution" for confirmation. Thanks!
