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In order to view cases opened by other users in your organization, you need to have the appropriate permissions in Qlik’s back-end systems. This process ensures that only approved users can see the cases for their organization.
To see if you have this permission, log into the case portal and click on the 3 dots below “Open”.
If you see “My Organization’s Cases” you already have this permission.
If you only see “My Cases”, or don’t see the 3 dots button, then please follow the below steps to be verified and gain this access.
Note: Once Qlik proposed the resolution (Case Status changes to Solution Proposed), those cases appear under "RESOLVED" tab.
How can I get email my org cases opened by my other team members are updated ?
Hi @karthikbhi , whoever opens a case in your organization can ask the support agent to add you as a stakeholder on the case, so you can also get notifications/updates on that issue.
Thanks,
Katie
@karthikbhi THank you.. This seems to work for me.