User unable to reload the application with button

[qlik_tataelxsi]

our requirement is client is able to reload the application using the button (action=reload()),

so we tried but it will give us access denied error ,

later on we posted again this error in community ,

we have  received the answer was "you have to create one security rule for that user to reload and create rule" . we did that ,

but still we are getting the same error so we posted again with this issue again they replied "owner of the application have only reload the application" but that is not correct i think,

so can anyone please help us to get this out...thanks for your support

[mpc]

Hi, 

In order to reload an app throght this button, the user must have a professionnal access allocation. Can you check this ? 

Kind regards