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Jamie_Gregory
Community Manager
Community Manager

Hello Qlik Users!

With the recent change to Qlik Sense Desktop, we have seen some users facing issues with authentication. Users are reporting the following error message:

Failed to authenticate against the selected server. Please make sure your internet connection is working and try again.

Jamie_Gregory_0-1596053817372.png

There are a few reasons why this error could occur.

Reason

Solution

The firewall is blocking the required ports.

Contact your local IT/network administrator and ensure that the following URLs can be reached using https (port 443): *qlik.com, *.auth0.com and *qlikcloud.com.

Version of Qlik Sense Desktop.

Verify that you have the most up to date version of Qlik Sense Desktop installed.

A proxy is being used to access the internet.

It may be necessary to bypass the Proxy to log on and authenticate or to contact your local/IT network administrator to ensure the appropriate ports are opened.

A VPN is being used.

Disconnect from the VPN or contact your l local/IT network administrator to ensure the appropriate ports are opened.

The incorrect license was granted in Qlik Sense Enterprise.

A professional or user access license is required to authenticate against Qlik Sense Enterprise.

 

For more information on these solutions, please see this article. If you have any questions about authenticating against SaaS editions, please see How to authenticate Qlik Sense Desktop against SaaS editions.

Please let us know if you have any questions. If you found this blog useful, please give it a like! Also, subscribe to the Qlik Support Updates Blog by clicking the green Subscribe button.

Kind regards,

Qlik Digital Support

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