With the recent change to Qlik Sense Desktop, we have seen some users facing issues with authentication. Users are reporting the following error message:
Failed to authenticate against the selected server. Please make sure your internet connection is working and try again.
There are a few reasons why this error could occur.
Reason
Solution
The firewall is blocking the required ports.
Contact your local IT/network administrator and ensure that the following URLs can be reached using https (port 443): *qlik.com, *.auth0.com and *qlikcloud.com.
Version of Qlik Sense Desktop.
Verify that you have the most up to date version of Qlik Sense Desktop installed.
A proxy is being used to access the internet.
It may be necessary to bypass the Proxy to log on and authenticate or to contact your local/IT network administrator to ensure the appropriate ports are opened.
A VPN is being used.
Disconnect from the VPN or contact your l local/IT network administrator to ensure the appropriate ports are opened.
The incorrect license was granted in Qlik Sense Enterprise.
A professional or user access license is required to authenticate against Qlik Sense Enterprise.
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