Action required: Qlik Automate ServiceNow connector migration to OAuth 2.0, June 23rd 2026

[Sonja_Bauernfeind]

Qlik Automate's ServiceNow connector is moving from username and password authentication to OAuth 2.0. This change aligns with security best practices and ServiceNow's own recommendations for third-party integrations, eliminating the need to store credentials in plain text and providing more granular, revocable access control.

When will this change be made?

The change will go into effect on the 23rd of June, 2026.

What action do I need to take?

Existing connections that use username and password authentication will need to be re-authenticated using OAuth 2.0. Complete the re-authentication steps as outlined in this blog post on the 23rd of June to prevent possible service interruptions. 

How do I switch my ServiceNow connection to OAuth 2.0?

ServiceNow provides guidance on each stage of the OAuth 2.0 setup. See the following for details:

• OAuth 2.0 Overview
• Set up OAuth 
• OAuth Inbound 
• OAuth Inbound and Outbound authentication 
• Enable OAuth with inbound REST

To migrate your Qlik Automate connector, first prepare ServiceNow by configuring OAuth 2.0, then re-authenticate Qlik Automate on the 23rd of June.

Before you begin, make sure you have Admin access to your ServiceNow instance and Admin or Owner access to your Qlik Cloud tenant and the relevant Qlik Automate automation.

1. Open the Application Manager in ServiceNow:

   The OAuth 2.0 plugin must be available in your ServiceNow instance.

   1. Log in to your ServiceNow instance.
   2. Click the All button in the top-left navigation bar and search for Application Manager.
   3. Select Application Manager from the results under Admin Center.
2. In the Application Manager, use the Search your licensed applications and plugins field to search for OAuth. The ServiceNow products OAuth tile will appear in the results.
3. Click the OAuth tile to expand it, then install the OAuth 2.0 plugin (Plugin ID: com.snc.platform.security.oauth). Wait for the installation to complete before proceeding.
4. Navigate to Inbound Integrations:
   1. Click the All button again and search for Inbound Integrations.
   2. Select it from under System OAuth in the results.
5. Create a new OAuth application endpoint:
   1. Click the New Integration button on the right.
   2. On the connection type screen, select OAuth – Authorization code grant.
   3. Configure the application by providing a Name, the Redirect URL, and the required scopes.

      When prompted for a Redirect URL, use the callback URL provided by Qlik Automate during the connection setup. This URL must exactly match what is registered in ServiceNow.

   4. Save the Client ID and Client Secret; they are required for the next step. 
   5. Click Save.
6. Re-authenticate the connector in Qlik Automate

   This step can only be carried out after the change on the 23rd of June, 2026.

   1. In Qlik Automate, add a new ServiceNow connection.
   2. Enter your ServiceNow instance domain (format: https://[domain].service-now.com/).
   3. Provide the Client ID and Client Secret previously recorded.
   4. Follow the on-screen authentication flow to complete the OAuth authorisation.

If you encounter issues during the migration, please contact Qlik Support or visit the Qlik Community for assistance. When raising a support case, include your ServiceNow instance domain and the error message you are seeing.

Thank you for choosing Qlik,
Qlik Support