I wanted to share a quick update on the AWS incident reported on October 20, which caused intermittent impact for some Qlik Cloud tenants. Firstly, my apologies to those who were affected, our customers are always our top priority.
In terms of response, our on-call teams engaged within minutes. The EMEA team led the initial response, then handed over smoothly to our US team, and we worked with AWS until recovery. All affected services are now operating normally, and no action is required from you.
Next, we are completing a full post-incident review. Incidents like this are rare, and we are evaluating additional safeguards to further strengthen reliability and resiliency.
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