Impossible to create a case

[URWITEU]

Hello,

I would like to create a case or to follow an existing Talend case (00316713) :

https://community.qlik.com/t5/Official-Support-Articles/How-to-view-cases-in-Support-Portal/ta-p/171...

When I select "Manage Cases" I am redirected to :

Could you please tell me how to do that ?

We are paying a platinum support and we are unable to create a simple ticket...

Thanks.

[David_Friend]

according to that photo you are not logged in....you need to have a Qlik ID/login setup:

https://community.qlik.com/t5/Official-Support-Articles/How-to-Register-a-Qlik-Account/ta-p/1710664

[URWITEU]

I tried to follow your tutorial and I have this error :

[David_Friend]

open a live chat with our Customer Support team and they can help with this.