com.jcraft.jsch.JSchException: Auth cancel for methods 'password,publickey'

[himanshup]

Hi,

on runnuiong the job in Talend8 studio (localhost or remoteserver), I am getting this error:

Exception in component tFTPPut_1 (FTP)

com.jcraft.jsch.JSchException: Auth cancel for methods 'password,publickey'

at com.jcraft.jsch.Session.connect(Session.java:532)

at com.jcraft.jsch.Session.connect(Session.java:194)

at edi_anthology.ftp_1_0.FTP.tFTPPut_1Process(FTP.java:1001)

at edi_anthology.ftp_1_0.FTP.tSetGlobalVar_1Process(FTP.java:1461)

at edi_anthology.ftp_1_0.FTP.runJobInTOS(FTP.java:2197)

at edi_anthology.ftp_1_0.FTP.main(FTP.java:1746)

[FATAL] 15:42:52 edi_anthology.ftp_1_0.FTP- tFTPPut_1 Auth cancel for methods 'password,publickey'

com.jcraft.jsch.JSchException: Auth cancel for methods 'password,publickey'

at com.jcraft.jsch.Session.connect(Session.java:532) ~[jsch-0.2.1.jar:0.2.1]

at com.jcraft.jsch.Session.connect(Session.java:194) ~[jsch-0.2.1.jar:0.2.1]

at edi_anthology.ftp_1_0.FTP.tFTPPut_1Process(FTP.java:1001) [classes/:?]

at edi_anthology.ftp_1_0.FTP.tSetGlobalVar_1Process(FTP.java:1461) [classes/:?]

at edi_anthology.ftp_1_0.FTP.runJobInTOS(FTP.java:2197) [classes/:?]

at edi_anthology.ftp_1_0.FTP.main(FTP.java:1746) [classes/:?]

[statistics] disconnected

We are on:

Talend Data Services Platform 

Version: 8

Build id: 20240524_0800-patch

[himanshup]

HI,

I had support help me create one today.

case number 00302380

[Xiaodi_Shi]

Hello @himanshup 

I see there is a reply from our support team in your case comment on Salesforce portal. Could you please check it?

Best regards

Sabrina

[himanshup]

Hi,

I have tried to open a support ticket, with no success.

Then support person helped me open a case, case number 00302380,. But I am not able to see that case at all. 

This is where i log into to check my case:

https://status.qlikcloud.com/

I don't see any thing, Says: No incidents reported today. (yesterdays date and todays date as well).

This is very frustrating., I wish some one could do a zoom or a session where I can share my screen and demonstrate what I am experiencing.

I need to have this issue escalated. Can you help with that?

[Xiaodi_Shi]

Hello,

You have to login customer portal to check and manage your cases.

Please use your Qlik account  to log in to the Qlik Community at

https://community.qlik.com/  and then access the Customer Portal at:

https://qlikcrm.my.site.com/CustomerPortal/

This place will allow you to create and manage the support cases.

Note: https://status.qlikcloud.com/ is used for checking your incidents in qlik cloud not Case.

All cases are managed in qlik customer portal.

Best regards

Sabrina

[himanshup]

Hi,

I have done the following (what you suggested):

Please use your Qlik account  to log in to the Qlik Community at

https://community.qlik.com/  and then access the Customer Portal at:

https://qlikcrm.my.site.com/CustomerPortal/

The second link, after I log in, takes me to https://status.qlikcloud.com/

And there I don't see anything.

Thanks

[Xiaodi_Shi]

Hello,

I'm supposing you've followed up this article to register a Qlik Account.

https://community.qlik.com/t5/Official-Support-Articles/How-to-Register-a-Qlik-Account/ta-p/1710664

Have you tried to clear your cookies to see if it works? Are you a licensed customer or a partner?

If you have difficulty accessing the portals, check in with the Qlik Chat Bot. 

If you have any issues or questions about your account, please reach out to us via support@qlik.com.

Best regards

Sabrina

[himanshup]

Hello,

My job is now functioning as expected.
I deleted the project from Git. Re-Imported it into Git. Then I renamed the project folder in my workspace folder. Then I added one client parameter in tftpput component;

Client Parameter : "PubkeyAcceptedKeyTypes"
Value : "ssh-rsa"

The job ran successfully after the above steps.

Thank you.
Since I can't access the ticket(Case number 00302380) that was created for me by support, I ask that it be closed, if possible.

Thank you.

[Xiaodi_Shi]

Hello @himanshup 

Thanks for letting us know you've resolved your issue by yourself and feel free to let us know if there is any further help about job configuration and deployment we can give.

Best regards

Sabrina