tJIRAOutput - Transitioning (Start Progress, Close, etc)

[Anonymous]

Using tJIRAOutput component UPDATE option, having the identified ticket transition seems impossible. The below pass to tJIRAOutput only yields an added comment.

row4.id = Integer.toString((Integer)globalMap.get("id"));
row4.json = "{\"update\": {\"comment\": [{\"add\": {\"body\": \"Started.\"}}]},\"transitions\": {\"id\": \"11\"}}";

The ticket does not transition as it should to "In Progress" but stays in an open status. I does however add a comment. I do not know if this is an issue or just the planned behavior of the component.

[Anonymous]

Hello,

We need more information about your current situation. Could you please post your job design screenshots on forum?

Best regards

Sabrina

[Anonymous]

Job Design

[Anonymous]

It is a simple design. I grab the id and issue an update via the Talend component.

The update works to post the comment "Started" but does not progress the ticket along. Any ideas about what may be the issue would be greatly appreciated.

[Anonymous]

Old School Bump!