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jonnypenflex
Contributor
Contributor

DOWNLOADING REPORTS

Hi

Am having a problem downloading Reports.

If I select "Download" while I am in a Report, I get the message "Something went wrong, please try again"

A colleague of mine (has the same settings as me, as far as we can see) is able to download reports.

I used to be able to download.

Thanks for your help

 

Labels (1)
9 Replies
Jack_Guo
Support
Support

Hi @jonnypenflex ,

Are you talking about Qlik Cloud or Qlik Sense Enterprise for Windows(On-premies version)?

Also, can you download other report or your colleague can download the report you are having the issue with?

 

Aditya_Chitale
Specialist
Specialist

Hi,

Try clearing browser history and cookies.

Regards,

Aditya

jonnypenflex
Contributor
Contributor
Author

Hi

Many thanks for your reply.

I have cleared the browser & cookies, but that didn't help
Aditya_Chitale
Specialist
Specialist

have you tried changing the browser ? also try changing the download location.

Regards,

Aditya

jonnypenflex
Contributor
Contributor
Author

Morning

Tried Firefox, that didn't help.

Where would I change the download location.

Thanks

Regards
jonnypenflex
Contributor
Contributor
Author

Morning

<> Qlik
Sense

In the address its qlikcloud

My colleague can download the reports.

Many thanks

Regards
Aditya_Chitale
Specialist
Specialist

Different browsers have different options for changing download settings. Generally you can find this option under browser settings.

Regards,

Aditya

jonnypenflex
Contributor
Contributor
Author

Hi

I also noticed that the person who is the Service account owner idP Subject
code is much shorter than mine.

Don't know if this means anything??

Thanks
CT8888
Contributor
Contributor

Hi all, I encountered the same situation. I have tried to use different browsers (such as Chrome, Safari ... etc) to download the reports from Qlik Cloud but failed. I have also allowed to accept the third-party cookie but it still not work as well.  I have no idea what's wrong on my steps. Hope someone can help to provide guidance for me. Thanks.