Failed to open selected hub in QlikSense Desktop

[Pranali]

Hi Team,

I have installed Qlik sense Desktop with authentication with SAAS. getting below error

"Failed to open the selected hub" but the same credentials is working fine with qlik cloud version.

Please help

[Daniele_Purrone]

Hi @Pranali, can you make sure that you have the latest version of Qlik Sense Destkop? That's currently a requirement when authenticating to the Cloud.

[Pranali]

Hey Daniele,

Thanks for the response.

I have latest version of Qlik Sense Desktop ie Feb 2022.

[Daniele_Purrone]

Thanks @Pranali,
any chance that you might be behind a proxy, or anything blocking the communication when not coming from a recognised internet browser?

I'd recommend checking into the logs (in the "My Documents" folder for the user, then ..\Qlik\Sense\Log) and also seeing if you can gather any useful information using the Developer tools, accessible by right-clicking:

[Pranali]

Hi Daniele,

Thanks for the response.

Attached is the log files of Qlik.

Waiting for u r reply