My Suscription Renew Problems

[Luisanabria]

Hi, everyone.

Yesterday l posted a dude about my suscription, maybe l wasnt clear with my question, l want to renew, but when l go to MyQlik, it says that 
 
"You dont have any Qlik Product to manage"

I mean why it doesnt appear the steps of this URL:
https://community.qlik.com/t5/Official-Support-Articles/How-to-add-change-and-delete-Credit-Card-in-...
I follow this steps:

but in my case appears this when l click on MyQlik: "You dont have any Qlik Product to manage"

Why this happend? l contacted support but he shared me only that URL, but not fixed my problem, lm worried about my account could be deleted.