Qlik Sense keeps losing connection, requiring users to refresh every few minutes.

[svenba]

Hello experts,

We have an issue with Qlik Sense losing connection every few minutes. Although the loss of connection doesn't seem to be anything structural (services are running) it seems that the connection drops. All users experience this, regardless of a VPN on or off, working from a wired or wireless connection. We have already checked the hints in this document;

https://community.qlik.com/t5/Qlik-Support-Knowledge-Base/Qlik-Sense-Session-Inactivity-Timeout-and-...

For instance, our 

• keep alive timeout is set to 300 seconds.
• session inactivity timeout is set to 30 minutes in our default virtual proxy.

Still, users experience a timeout message at random intervals, even if they're clicking around in the environment - in other words during usage. 

Do you have any hints on how to analyze further? Thanks in advance.

Kind regards,

Sven

[Wlad_Masi]

Hi @svenba What is the error message you are receiving? Would it be "Connection lost"?
Can you please copy and paste the entire error message here?

Please check these articles:
Hub access times out with: Error Connection lost. Make sure that Qlik Sense is running properly
Qlik Sense "Connection lost" error generated by AWS Load Balancer time out setting