Unable to export to image or PDF

[ThomasRidley]

We have just upgraded our Qlik on-prem instance from May 2024 to November 2025 P2 and everything seems to be working fine with the exception of downloading charts as image or PDF.

When attempting to download as PDF, it generates a blank PDF. When attempting to download as an image, it gives me the error "An error occurred during export. Please try again"

Looking in C:\ProgramData\Qlik\Sense\Log\Printing\System\HOST_Service_Printing.txt shows the following error.

9	15.52.3.0	20260126T133054.579+0000	ERROR	HOST	90996f90-e655-4395-8139-820c5e67bfd5	Command=Store exported object;Result=1;ResultText=Error: Empty result	c0dee17f-94bd-c915-55b6-a7e8b362637c	fcb51914-e76a-422b-9036-ad0897c3a945	fe46f8bf-bdf7-4280-9af0-ecd824a238e9	DOMAIN	USER	0	Not available	Printing	Not available	Not available	Store exported object	1	Export request with id 'fe46f8bf-bdf7-4280-9af0-ecd824a238e9' and owner 'DOMAIN\USER' failed: Empty result	90996f90-e655-4395-8139-820c5e67bfd5

I have followed the two support articles below with no success.

Error message " An error occurred during export. P... - Qlik Community - 1853339

Qlik Sense - If a story/sheet/image/pdf export doe... - Qlik Community - 1778467

Adding "<add key="webrenderer-args" value="-l=trace" />" to the printing.exe.txt causes the following lines to appear in C:\ProgramData\Qlik\Sense\Log\Printing\Trace\HOST_System_Printing_rwr.txt

[2026-01-26 13:18:03.705112] Initializing file logger... 
[2026-01-26 13:18:03.745214] CEF exited message loop 
[2026-01-26 13:18:03.747496] GRPC server listening at server_address=127.0.0.1:52051 

But nothing appears in the log file after this.

The server is running Windows Server 2022 and so the following article is not applicable

Exported PDF object blank after upgrade to Qlik Se... - Qlik Community - 2483043

[ThomasRidley]

Very interesting, I'll check this out right away!

Thank you.

[ThomasRidley]

@j_vndk Unfortunately I do not see any traffic for Qlik leaving the server or being blocked by our firewalls.

Out of curiosity, where did you find the logs mentioning maps.qlikcloud.com in your post?

[j_vndk]

I havent checked this yet myself, but my colleague pointed me to the other topic. Since it's similar to the things we experience, I thought I'd share it here as well. 

I did some checks with nPrinting (the problem with exports occurs there as wel), and via a different tool (wireshark) we did see something related to maps.qlikcloud.com. However, my knowledge about stuff like that is limited, so I'm not sure that what is see is actually related to the problem we're having right now.

[ThomasRidley · Accepted solution]

I may have just figured it out.

I added the following to C:\Program Files\Qlik\Sense\Printing\Printing.exe.config

<add key="webrenderer-args" value="--disable-web-security --user-data-dir=C:\Qlik --allow-running-insecure-content" />

 And I now have image generation working again. I'll give it a couple days to verify, but that seems to have done the trick.

Obviously there's a reason I'm having to set those args, which would suggest an issue with a certificate.

I got the --disable-web-security and --allow-running-insecure-content from that thread you posted earlier, but looking in C:\Program Files\Qlik\Sense\Printing\lib\rwr\x64\debug.log showed an error stating that you can't disable web security without setting the --user-data-dir

[j_vndk]

ah, ill check that as well! 

just to be sure, you add c:\qlik, is that correct, or do i have to put the installation path there?

[ThomasRidley]

I created a folder in C:\ called Qlik, its just a location for the embedded chrome profile to be stored.

[j_vndk]

ah yeah, it wasnt quite clear (to me at least) what it was doing. anyway, it didnt help, still the same problem unfortunately.

[j_vndk]

We tried this as as well, but for us it didnt work unfortunately.

[j_vndk · Accepted solution]

Quick update on this; we installed Patch 3, and after that were able to export to image and PDF again!

[CelesteR]

Good morning
That's great news!
Which release are you on?