We have just upgraded our Qlik on-prem instance from May 2024 to November 2025 P2 and everything seems to be working fine with the exception of downloading charts as image or PDF.
When attempting to download as PDF, it generates a blank PDF. When attempting to download as an image, it gives me the error "An error occurred during export. Please try again"
Looking in C:\ProgramData\Qlik\Sense\Log\Printing\System\HOST_Service_Printing.txt shows the following error.
9 15.52.3.0 20260126T133054.579+0000 ERROR HOST 90996f90-e655-4395-8139-820c5e67bfd5 Command=Store exported object;Result=1;ResultText=Error: Empty result c0dee17f-94bd-c915-55b6-a7e8b362637c fcb51914-e76a-422b-9036-ad0897c3a945 fe46f8bf-bdf7-4280-9af0-ecd824a238e9 DOMAIN USER 0 Not available Printing Not available Not available Store exported object 1 Export request with id 'fe46f8bf-bdf7-4280-9af0-ecd824a238e9' and owner 'DOMAIN\USER' failed: Empty result 90996f90-e655-4395-8139-820c5e67bfd5
I have followed the two support articles below with no success.
Adding "<add key="webrenderer-args" value="-l=trace" />" to the printing.exe.txt causes the following lines to appear in C:\ProgramData\Qlik\Sense\Log\Printing\Trace\HOST_System_Printing_rwr.txt
[2026-01-26 13:18:03.705112] Initializing file logger...
[2026-01-26 13:18:03.745214] CEF exited message loop
[2026-01-26 13:18:03.747496] GRPC server listening at server_address=127.0.0.1:52051
But nothing appears in the log file after this.
The server is running Windows Server 2022 and so the following article is not applicable
