Unable to install Qlik Sense Server

[Anonymous]

I am running into an error "Service user validation failed" even when I followed the suggestion in this report: "Service user validation failed" when upgrading Sense 3.2‌which seems to be just to log in with the same account.

I have uninstalled the previous Qlik Sense Server and was attempting to install a newer version of the Qlik Sense Server but cannot make it past the Service Credentials.

I am sure that I am using the same domain and writing in the password correctly.

[rittermd]

Did you set that user up to login to services on your server first?

[Anonymous]

Yes this account has administrative privileges and I have used it to start and stop other services.

[rittermd]

You can be an administrator and not setup to login as a service. 

[Anonymous]

I just checked and it looks like this account has the appropriate permission.

[stevedark]

I hit the "Service User Validation Failed" when installing with a client today.  Surprisingly, we needed to log in as the service account to do the install and then it went through fine.

The Qlik help mentions elevating your Service Account for the install (e.g. giving RDP rights) and then knocking it back down again afterwards.

I spotted this in September 2017 IR.  Hopefully this will be fixed in future versions.

Steve

[srm12213]

Even I am having the same issue for the Sep 2017 Version.

Did you get any solution for this issue?

Thanks

[srm12213 · Accepted solution]

Tried this but still same issue

This issue can be resolved by making sure the account is actually a Service Account.  Even Administrative accounts are NOT service accounts unless specified.

Depending on the Windows OS version you can do the following:

1. Open Administrative Tools (older versions, Control Panel, new versions, click on Start)

2. Select Local Security Policy, expand Local Policies, click on User Rights Assignment

3. Select Act as part of the operating system. If your user is already listed, skip to Step 5

4. Click on Add User or Group and add the desired user account.  Click on Check Names and make note of the entire name, example:  MYHOST\myservice

5. Return to the listing for User Rights Assignment and select Log on as a service, following the same directions as above

6. Close Administrative Tools and return to the Sense installation

6. Using the same exact name that appeared with Check Names, enter the service account name in the User dialog, with the correct password.

[ivan_will]

Thanks Srm12212, this is the reason for the problem and it works! Appreciate your post!

[ivan_will]

Second possible resolution might be: 

The issue with the installation may come from using the wrong computer/maschine name! 
Somehow it accepts the user and credentials but then fails, the easiest way is to use the exact name of machine name/user name taken from the properties of a file, security tab and then use the account full name from there.

Hope the above helps.
Stay safe