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Not applicable

Unable to launch Qlick Sense Desktop

Hello,

I've been having a ton of trouble getting Qlik Sense Desktop to run on my work machine. When you try to launch the app (via run as admin or not), you will see the .exe start in Task Manager, then immediately go away. I have installed this on my home machine with no issues.

Work machine is running Win8.1 64bit. Latest .NET, java, flash, the works. Everything on the computer is running latest versions and up-to-date.

I've gone through several forum posts and many Google searches looking for a fix. We opened up port 4747 because this seemed to be a popular one that causes issues. Skype has also been turned off.

Tried uninstalling, restarting, deleting all Qlik folders and registry entries. Restarting, re-downloading, installing as admin and the issue persists.

I'm hoping someone here has an idea as I'm trying to pitch this to the execs, but bit of a problem if I can't get it to open up.

On a side note, downloaded and installed the free QlikView and that opens up just fine. I have since uninstalled it. Issue with Qlik Sense existed before QV was installed for testing.

Currently the log file shows:

Severity    Timestamp    ProcessId    ThreadId    UserId    Message

INFO    20141006T095016.736-0700    3884    5864    Internal\Engine    ComputerName is MYCOMPUTER

INFO    20141006T095016.736-0700    3884    5864    Internal\Engine    Invalid parameter handler set

INFO    20141006T095017.150-0700    3884    5864    Internal\Engine    Locale(s) set

INFO    20141006T095017.165-0700    3884    5864    Internal\Engine    QHeap initialized

INFO    20141006T095017.181-0700    3884    5864    Internal\Engine    Running in desktop mode

INFO    20141006T095017.181-0700    3884    5864    Internal\Engine    Resource DLL set

INFO    20141006T095017.181-0700    3884    5864    Internal\Engine    Initiating server license.

INFO    20141006T095017.212-0700    3884    5864    Internal\Engine    Server Registration: Crash.

22 Replies
Not applicable
Author

Ok...you can test to increase the log level to debug by in the Settings.ini file (C:\Users\[User]\Documents\Qlik\Sense) add

SystemLogVerbosity=5

By doing this we might force the System log to be created.

Br,

Hanna



Not applicable
Author

I went and reinstalled Windows 8.1 on this machine as a last ditch effort and lo' and behold it now works!

So, in the event someone does a google search for QlikSense not launching. There might be something wrong with your OS install. I found it by running a SFC /scannow which found corrupted files in the O/S folder.

Ran a repair install and Qlik now lauches as it should in all it's reporting glory.

I'd like to thank you all that took the time to post suggestions and try to help me get this working, was very informative and helpful. Great community Qlik has going here!

pbr
Employee
Employee

Excellent! Glad you were able to find the solution.