Unable to see new users in LDAP connection

[Kaushik2020]

Hello everyone, 

I am trying to allocate analyzer access to new users in my organization. 

There is an existing connection under User directory connection. I checked status and Sync status is success. 

When navigated to License management and under analyzer access - I am not able to see new users in the allocate section. 

Please suggest.,

[menta · Accepted solution]

In User directory connector left blank the Sync button and after reload the task to syncronize the users.

If you left checked the radio button you can:

- login with user credential and after assign the licence

or

- create a rule to assign the licence and when the user login to system automatically take the correct licence

[Kaushik2020]

Seems to be a basic check from my side where I had enabled checkbox for - Sync data for existing users. Due to which new user information was not loaded. my bad. Thanks a lot for your swift revert to this post.