Trouble embedding Youtube videos in forum

[Vegar]

When trying to embed YouTube videos to a post reply in the forum, using the insert video button in the editor pane, I get into trouble.

I hope you can look into this issue @Anonymous and @Sue_Macaluso 

The preview looks OK:

After pressing the post button I get the following error message and the embedded videos are removed.

[Anonymous]

Hi @Vegar, thanks for pointing this out.

What browser are mobile OS are you using? When I use Chrome and Safari on iOS, I don't have the video button as an option.

Thanks,
Jeremy

[Vegar]

I'm using Chrome on an Huawei Android phone.

[Bild]

[Sue_Macaluso]

@Jeremy Just doing some cleanup and ran across this.  I don't know the answer but wanted to point out that Vegar did respond.  Any ideas?

[Vegar]

It is still an issue. I just tried to post the a YouTube video with the same result as before. See picture.

 (This is on another device than the one I used in August, which rules out that the issue is related to a single device.)

[Anonymous]

Hi @Vegar and @Sue_Macaluso , I've just submitted a case with our platform support to investigate.

Best,
Jeremy

[Anonymous]

Hi @Vegar,

The platform support team noted that the video button on mobile devices was not supported, and that the button was not supposed to appear there. They've made an update to remove it from appearing when on a mobile device.

Best,
Jeremy