Hi @Alan_Slaughter  , I have checked the following article before but the fix didn't work for my case, however I have solved the issue with the support team, the problem was the IPv6 IP was using the port however the service only recognizes the IPv4 IP of the machine (127.0.0.1:4242 only will work), and the solution was to disable the IPv6 protocol in the network adapter.
I hope it can help someone if he encountered the same issue.