15 Replies Latest reply: Dec 7, 2017 11:23 AM by Carmen Reilly RSS

    Blank Screen or Error Message when Opening Qlik Sense Desktop

    Carmen Reilly

      Symptom:

      After installing or upgrading Qlik Sense Desktop, users get a blank screen. Some other common errors are 101 errors, 102 errors, The service did not respond or could not process the request errors, and localhost 4848 errors.

       

      Solutions to try:

      1. Open Qlik Sense Desktop and click anywhere on the Qlik Sense window. Hit F5 (or whatever your refresh key is) a bunch of times - between 5 and 10 usually works.
      2. Update to the latest version of Qlik Sense: often times whatever was causing the issue has been fixed in a later release. You can obtain the download file by filling out and submitting the form here: http://www.qlik.com/try-or-buy/download-qlik-sense. You can also get it from the downloads page if you have a QlikID.
        1. To get to the downloads page go to Qlik.com and log in. Once you are logged in go to the 'Services' menu, then look under the 'Support' sub-menu for 'Customer Downloads'.
      3. Run the 'Repair' option from the download file. You can obtain the download file by filling out and submitting the form here: http://www.qlik.com/try-or-buy/download-qlik-sense. You can also get it from the downloads page if you have a QlikID.
        1. Sometimes after running the repair option your will get a 'Could not reach http://localhost:4848 hub' or other error - if that is the case, try step one again.
      4. Backup any apps you want to keep in a separate folder. Then completely remove any previous version of Qlik Sense, deleting both your user documents and program files.Then do a new installation. You can obtain the downloads file from here: http://www.qlik.com/try-or-buy/download-qlik-sense . You can also get it from the downloads page if you have a QlikID.

       

      Our Support team is aware of this issue, and is working to resolve it. If the issue persists after trying all these solutions, please make your own discussion post and tag Vinay Kapoor.