able to resolve resolve the "Server Authentication attempt failed" issue by doing below steps
- Stop Qlik Sense Desktop
- On the machine where Qlik Sense Desktop is installed go to: C:\Users\<user_prof>\AppData\Local\Temp
(Where <user_prof> - is your Windows user id such as in my example: C:\Users\mtarallo.MTARALLO\AppData\Local\Temp
- Locate any files that start with Qlik_Sense_Desktop_<date_time>.log or any file name with qlik and delete them
re-open qliksense desktop it should work.
give a try and let us know.
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I don't have a folder as shown in your screen capture. What I did do was backup my apps, extensions and content folders from local Qlik Sense directory and uninstall Qlik Sense.
I then went through and remove the remaining file and folder remnants with the word Qlik on my local drive and the registry. Re-installed Qlik 3.2 SR1 and it now prompts me for my user name (finally). That has solved the issue for me.
Thank you for help here.
Having this exact same issue and none of the solutions work. Tried removing the cache files and all other files on all hard disks with "qlik". Removed all "qlik" registry entries. Reinstalled several times. Cleared the Chrome cache.
Still no login screen, just "server authentication error". Was working until I tried to upgrade today.
Just making sure this is tagged correctly!
mto Joseph is encountering this issue when trying to upgrade Qlik Sense, is this something you could help with? Or do you know anyone who could be of assistance?
Thank you so much!
mto I upgraded to the new version today.I am not able to login. I get the following error.
I contacted the online chat support: tried the solution in https://community.qlik.com/thread/252958
Both did not work. I also uninstalled Qlik Sense completely and reinstalled. Did not work.
Can someone please help ?
I work within a corporate network. My network settings requires a automatic configuration script which is setup correctly
I have attached my log files for your reference
Log.zip 11.5 K
Just taking a quick peek at the logs; not sure if this is the issue.
The handshake from the desktop when authenticating using the QlikID is going to the same site as when you log into Qlik Community or the main Qlik.com webpage: "http://qlikid.qlik.com/signin". I'm assuming your Qlik Sense Desktop is on the same machine as when you are posting on Community so the site isn't really being blocked, I'm assuming it's potentially one of two issues:
1. A Port. I'm guessing here and not sure which port, if it is a port issue, without using a port sniffer tool to view - which I'd rather not do.
2. Your Logs, specifically I looked at the log under HubService, an error is reported stating that index.js failed to load from this location: "C:/MyPrograms/QlikSense/HubService/endpoint-plugins/openapi/index.js"
As this failed, it continues to mention this module: '../../../public/api-docs.json'
Now, I don't have a 'MyPrograms' folder. That looks like something specific on your machine. By default, Qlik Sense installs in 'C:\Program Files\Qlik\Sense...'. Is you machine configured to install in custom windows folders and/or drives?
I ask as index.js for me is in "C:\Program Files\Qlik\Sense\HubService\endpoint-plugins\openapi"
and api-docs.json is in "C:\Program Files\Qlik\Sense\HubService\public"
If errors are being reported, could be due to a custom install location and specific dependent modules can't be found. Just a guess without it going further to Support.