might be this:
Reinstating user access
You can reinstate user access to a user whose token is in quarantine if you do so within 7 days. Do the following:
- Select License and tokens on the QMC start page or from the StartS drop-down menu to display the overview.
- Select User access rules in the panel to the right.
You can apply a filter to a column by clicking ..
Click a column heading to sort that column ascending S or descending R.
- Select one or more users with the Status Quarantined and click Reinstate in the action bar at the bottom of the page.
The Status is changed to Allocated. Also, the information on the Tokens page is updated.
You have now reinstated user access and the users can access streams and apps.
If the AD settings are identical in the QMC of the two servers then something else must be at play.
Most likely candidates for the problem would be the firewall between prod and the active directory, or that the service account which is doing the AD lookup (and runs all of Sense) does not have the correct permissions on the AD.
I would check carefully that there are no differences between how the user directory is set up between the two servers.
AD setting are same. We have checked the firewall as well as the anti virus stopping the connectivity but they seems to be fine.
How can we check which services account for Qlik? We checked in services but it is using the local system account. This is interesting since the guy who installed the tool has left the firm.