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I have build a straight chart which picks up all of data from a field called suppgroup. One of my expression for the total amount of calls in the suppgroup is count(suppgroup) which pulls through the correct data. I want to be able to find a certain amount of calls from the suppgroup which are closed (which comes from the field call_status_full. An example of this would be that in the suppgroup, I have 200 calls, 150 of which have been closed.
To find the ones that have been closed I wrote the following expression:
=if(call_status_full = 'Closed', count(suppgroup))
However when I have a look back at the straight chart, unless the total of suppgroup is the same as the amount that are closed, nothing appears. It only shows NULL.
Is there a way that you can show just the closed calls?