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Qlik Support Updates

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Dear Qlik Sense user,

 

We are pleased to announce that Qlik Sense June 2017 Patch 1 (Build number 11.11.2) is now available on the download site. Qlik Sense June 2017 Patch 1 contains 4 bug fixes and the details on these can be found in the attached release notes.

 

What is new with this release is that it is ONLY downloadable as a patch and no full installation will be provided.  Going forward, you will be required to install the base release and then apply the patch version on top of that.  The patches are accumulative so there will be no need to perform incremental upgrades, e.g., you can go from the base version to Patch 3 with no issues.  Lastly, the patches can be uninstalled at any time, leaving the base installation in place.

 

As always, thank you for choosing Qlik software.

 

Kind regards

Global Support Team

Pamela Whitney

QLIK Sense June 2017

Posted by Pamela Whitney Jul 6, 2017

Hello all Qlik Sense users,

 

While we would like to apologize for our delayed notification, we are happy to announce that QLIK Sense June 2017 was made available on the customer download site on June 29th, 2017.  This is a big release that comes with several new features, including:
• New visualizations
• Enhanced data preparation
• On-demand app for big data
• Advanced analytics integration
• Mobile Offline
For more information about these features, please review the following video:
https://www.youtube.com/playlist?list=PLkRFvjyuHFvL2AcGwTIU51dRv4WSs_Puu

 

Please note, upgrading from any version of Qlik Sense earlier than 3.1 SR2 to Qlik Sense June 2017 cannot be done using the setup program.  We ask that you review (https://help.qlik.com/en-US/sense/June2017/Subsystems/PlanningQlikSenseDeployments/Content/Deployment/Qlik-Sense-Upgrades-Updates.htm ) for special notations about upgrades and updates.

 

With this release, the synchronized persistence model is no longer supported. For more information on Shared Persistence, please review the following video https://www.youtube.com/watch?v=2OIvZvaNGN4 along with this piece of documentation https://help.qlik.com/en-US/sense/June2017/Subsystems/PlanningQlikSenseDeployments/Content/Deployment/Persistence.htm

 

Due to this change, please review the upgrading documentation (https://help.qlik.com/en-US/sense/June2017/Subsystems/PlanningQlikSenseDeployments/Content/Deployment/Upgrading.htm) to ensure that the upgrade is successful.

 

As always with any software upgrade, please make sure you backup your system before applying any updates and be sure to read the attached release notes before installing or upgrading!


Thank you for choosing Qlik.

Regards
Global Support Team

Hello all QlikView users,

 

We are pleased to announce that QlikView 11.20 Service Release 17 (SR17, Build 11.20.13607) is now available on the download site.  This build is a re-release of SR17 which contains the fix for the degrade detected in the initial release.  We also took this opportunity to fix other issues that existed in earlier releases.  SR17 now contains 16 bug fixes and the details on these can be found in the attached release notes.

 

Remember when upgrading any software to always follow best practices and make your backups.

 

Thank you for choosing QlikView 11.20 and we look forward to supporting you on QlikView 12 in the future.

 

 

Kind regards

Global Support Team

Hello all NPrinting users,

 

Qlik NPrinting June 2017 is now available on our download site.  This release is the latest release for NPrinting and it includes several bug fixes.  Please see the attached release notes for details regarding the bug fixes and the new features introduced in this version.

 

Qlik NPrinting June 2017 is also the first Qlik Release following our new naming convention. We will now name major releases with the month and year of release.


Thank you for choosing Qlik software!

Kind regards,
Global Support Team

Hello all QlikView users,

 

We are pleased to confirm that QlikView 12.10 Service Release 7 [SR7] is now available on our download site.   SR7 is a relatively small service release and includes 9 bug fixes - you can find details of the fixes in the attached release file.

 

Remember when upgrading any software to always follow best practices and make your backups.


Kind regards

Global Support Team

Hi all QlikView users,

 

Following up on the removal of QlikView 11.20 SR17 from the download site, we are currently going through the testing phase on the fix needed for the issue found in SR17.   We have also taken the opportunity to fix another issue which has existed in earlier releases, in the "new" 11.20 SR17.   We currently expect to re-release 11.20 SR17 in the middle of next week, around the 28th of June.

 

We will announce the release of SR17 on this blog as soon as it is made available.   Thank you for your patience!

 

Regards

Global Support Team

Hi all QlikView users,

 

We have unfortunately decided to remove QlikView 11.20 Service Release 17 from the download site temporarily.   This is due to a defect which has been identified and is currently being addressed.    A replacement SR with a fix will be made available as soon as possible.

 

QVII-1697 which is related to use of the "where exists (field, field)" reload script syntax is being fixed.   This issue only affects 11.20 SR17, it does not affect 11.20 SR16 or earlier releases nor does it affect QlikView 12.

 

We sincerely apologize for any inconcenience and we will keep you updated on developments.

 

Kind regards

Global Support Team

Hi all QlikView 11.20 users,

 

It is with mixed emotions that we announce the release of QlikView 11.20 SR17, this is the last planned service release on the QlikView 11 track and almost marks the end of the line for QlikView 11.   You can find 11.20 SR17 on our download site.  Normal support for QlikView 11.20 ends on the 8th of December 2017 and unless you are planning to purchase the extended support option for QlikView 11 we encourage you to plan your upgrade to QlikView 12.10 as soon as possible.    For more information on this please see Knowledge article 000033679 https://qliksupport.force.com/QS_CaseWizardKnowledgeArticle?id=ka5D00000004UeaIAE (you need to be logged in to the portal to see the article).

 

11.20 SR17 contains 12 bug fixes and you can find information on these fixes in the attached relase notes.   Please note, as with 11.20 SR16, SR17 is also compatible with TLS 1.2.

 

Thank you for choosing QlikView 11.20 and we look forward to supporting you on QlikView 12 in future.

 

Kind regards

Global Support Team

Hi all QlikView users,

 

There is a lot of concern within the IT industry right now around ransomware and many companies are taking steps to ensure they have applied the latest security patches provided by Microsoft.   This is of course recommended and Qlik as a company applies these patches when they are made available.

 

Please note that we have seen some Windows patches which will enable or disable TLS and this protocol is used by QlikView server.   The support team have published an article which should be read if you run in to issues such as "SSL: Decrypt Message Error".   Article 0000025277 titled "QlikView Server Error "SSL: Decrypt Message Error" when using Digital Certificate communication between QlikView services" guides you on the steps to take if you see this issue after patching Windows.

 

https://qliksupport.force.com/QS_CaseWizardKnowledgeArticle?id=ka5D00000004R6uIAE

 

Anti-virus recommendations

QlikView article number 000005617 https://qliksupport.force.com/QS_CaseWizardKnowledgeArticle?id=ka5D00000004MTyIAM

Qlik Sense article number 000031189 https://qliksupport.force.com/QS_CaseWizardKnowledgeArticle?id=ka5D00000004RGLIA2

 

You must be logged in to the portal to view the above articles.

 

Thank you for choosing Qlik Software!

 

Kind regards

Global Support Team

Hello all QlikView users,

 

We are pleased to confirm that QlikView 12.10 Service Release 6 [SR6] is now available on our download site.   SR6 is a relatively small service release and includes 10 bug fixes - you can find details of the fixes in the attached release file.    As with 12.10 SR4 & SR5, QlikView 12.10 SR6 is compatible with QlikView NPrinting 16.6.

 

Remember when upgrading any software to always follow best practices and make your backups.

 

Kind regards

Global Support Team

Hi all Qlik Sense users,

 

Qlik Sense 3.2 SR4 is now available on our download site.   Please note that we are aware of issues reported by customers related to Capability APIs and also pivot table use in 3.2 SR3.  We are working hard to address these new issues and expect most of the reported issues to be addressed in 3.2 SR5 or in the June 2017 Feature Release.

 

For details of the bug fixes included in 3.2 SR4 please see the attached release notes.

 

Thank you for choosing Qlik software.

 

Kind regards

Global Support Team

Hi all QlikView users,

 

We are pleased to confirm that QlikView 12.10 Service Release 5 [SR5] is now available on our download site.   12.10 SR5 includes more than a dozen bug fixes and you can find details of all the fixes in the attached release notes.

 

Please note that 12.10 SR5 is compatible with NPrinting 16.6.    Remember to always follow best practice when upgrading any software and always make backups! 

 

Reminder:  End of Life for QlikView 11.20 is 8 December 2017.   Thank you for choosing Qlik software!

 

Kind regards

Global Support Team

Hi all Qlik Sense 3.1 Desktop users

 

We have just released a new version of Qlik Sense 3.1, version 3.1.6 and this is aimed only at Sense Desktop users.   Earlier versions of Sense 3.1 Desktop will expire on 31 May 2017, if you wish to continue using Sense Desktop 3.1 after 31 May, you will need to upgrade your Desktop to 3.1.6 which pushes the expiry date back to 31 July 2017.

 

You may notice there is also a 3.1.6 Sense server install file also on the download site - there is no reason to update your Sense server to 3.1.6 as there are no changes from 3.1.5 for the server.    Please see attached release notes.

 

Kind regards

Global Support Team

 

PS. Sense Desktop 3.2 will expire on 31 March 2018.

Hi all Qlik Sense users

 

Qlik Sense 3.2.3 is now available on our download site.   Sense 3.2.3 is the latest release on the Sense 3.2 track and includes 52 bug fixes.   You can find details on the fixes included in 3.2.3 in the attached release notes.

 

Please make sure you follow best practice when upgrading and be sure to make backups.

 

Now for Qlik NPrinting users,

 

QlikView NPrinting 16.6 is also now available on our download site.  QlikView NPrinting 16.6 includes more than a dozen bug fixes and also includes support for QlikView 12.10 SR4 and later.  NPrinting 16 is not compatible with Qlik Sense.  Please see the attached NPrinting 16.6 release notes for details on bug fixes included in this release.

 

Thank you for choosing Qlik software.

 

Kind regards

Global Support Team

Hello everyone,

 

Just some information about support over the Easter weekend and when our respective support offices will be limited to Enterprise support only.   As usual Enterprise support never closes, however there are some limitations on Basic cover over the Easter weekend.

 

Regional OfficeFriday 14 AprilMonday 17 April
AmericasEnterprise onlyNormal business day
EMEAEnterprise onlyEnterprise only
APACEnterprise onlyEnterprise only
JapanNormal business dayNormal business day

 

Saturday and Sunday follow the normal support policy.    We wish all our customers and partners a pleasant and safe weekend.

 

Kind regards

Global Support Team

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