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Qlik Support Updates

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Hi all QlikView users,

 

Following up on the removal of QlikView 11.20 SR17 from the download site, we are currently going through the testing phase on the fix needed for the issue found in SR17.   We have also taken the opportunity to fix another issue which has existed in earlier releases, in the "new" 11.20 SR17.   We currently expect to re-release 11.20 SR17 in the middle of next week, around the 28th of June.

 

We will announce the release of SR17 on this blog as soon as it is made available.   Thank you for your patience!

 

Regards

Global Support Team

Hi all QlikView users,

 

We have unfortunately decided to remove QlikView 11.20 Service Release 17 from the download site temporarily.   This is due to a defect which has been identified and is currently being addressed.    A replacement SR with a fix will be made available as soon as possible.

 

QVII-1697 which is related to use of the "where exists (field, field)" reload script syntax is being fixed.   This issue only affects 11.20 SR17, it does not affect 11.20 SR16 or earlier releases nor does it affect QlikView 12.

 

We sincerely apologize for any inconcenience and we will keep you updated on developments.

 

Kind regards

Global Support Team

Hi all QlikView 11.20 users,

 

It is with mixed emotions that we announce the release of QlikView 11.20 SR17, this is the last planned service release on the QlikView 11 track and almost marks the end of the line for QlikView 11.   You can find 11.20 SR17 on our download site.  Normal support for QlikView 11.20 ends on the 8th of December 2017 and unless you are planning to purchase the extended support option for QlikView 11 we encourage you to plan your upgrade to QlikView 12.10 as soon as possible.    For more information on this please see Knowledge article 000033679 https://qliksupport.force.com/QS_CaseWizardKnowledgeArticle?id=ka5D00000004UeaIAE (you need to be logged in to the portal to see the article).

 

11.20 SR17 contains 12 bug fixes and you can find information on these fixes in the attached relase notes.   Please note, as with 11.20 SR16, SR17 is also compatible with TLS 1.2.

 

Thank you for choosing QlikView 11.20 and we look forward to supporting you on QlikView 12 in future.

 

Kind regards

Global Support Team

Hi all QlikView users,

 

There is a lot of concern within the IT industry right now around ransomware and many companies are taking steps to ensure they have applied the latest security patches provided by Microsoft.   This is of course recommended and Qlik as a company applies these patches when they are made available.

 

Please note that we have seen some Windows patches which will enable or disable TLS and this protocol is used by QlikView server.   The support team have published an article which should be read if you run in to issues such as "SSL: Decrypt Message Error".   Article 0000025277 titled "QlikView Server Error "SSL: Decrypt Message Error" when using Digital Certificate communication between QlikView services" guides you on the steps to take if you see this issue after patching Windows.

 

https://qliksupport.force.com/QS_CaseWizardKnowledgeArticle?id=ka5D00000004R6uIAE

 

Anti-virus recommendations

QlikView article number 000005617 https://qliksupport.force.com/QS_CaseWizardKnowledgeArticle?id=ka5D00000004MTyIAM

Qlik Sense article number 000031189 https://qliksupport.force.com/QS_CaseWizardKnowledgeArticle?id=ka5D00000004RGLIA2

 

You must be logged in to the portal to view the above articles.

 

Thank you for choosing Qlik Software!

 

Kind regards

Global Support Team

Hello all QlikView users,

 

We are pleased to confirm that QlikView 12.10 Service Release 6 [SR6] is now available on our download site.   SR6 is a relatively small service release and includes 10 bug fixes - you can find details of the fixes in the attached release file.    As with 12.10 SR4 & SR5, QlikView 12.10 SR6 is compatible with QlikView NPrinting 16.6.

 

Remember when upgrading any software to always follow best practices and make your backups.

 

Kind regards

Global Support Team

Hi all Qlik Sense users,

 

Qlik Sense 3.2 SR4 is now available on our download site.   Please note that we are aware of issues reported by customers related to Capability APIs and also pivot table use in 3.2 SR3.  We are working hard to address these new issues and expect most of the reported issues to be addressed in 3.2 SR5 or in the June 2017 Feature Release.

 

For details of the bug fixes included in 3.2 SR4 please see the attached release notes.

 

Thank you for choosing Qlik software.

 

Kind regards

Global Support Team

Hi all QlikView users,

 

We are pleased to confirm that QlikView 12.10 Service Release 5 [SR5] is now available on our download site.   12.10 SR5 includes more than a dozen bug fixes and you can find details of all the fixes in the attached release notes.

 

Please note that 12.10 SR5 is compatible with NPrinting 16.6.    Remember to always follow best practice when upgrading any software and always make backups!  

 

Reminder:  End of Life for QlikView 11.20 is 8 December 2017.   Thank you for choosing Qlik software!

 

Kind regards

Global Support Team

Hi all Qlik Sense 3.1 Desktop users

 

We have just released a new version of Qlik Sense 3.1, version 3.1.6 and this is aimed only at Sense Desktop users.   Earlier versions of Sense 3.1 Desktop will expire on 31 May 2017, if you wish to continue using Sense Desktop 3.1 after 31 May, you will need to upgrade your Desktop to 3.1.6 which pushes the expiry date back to 31 July 2017.

 

You may notice there is also a 3.1.6 Sense server install file also on the download site - there is no reason to update your Sense server to 3.1.6 as there are no changes from 3.1.5 for the server.    Please see attached release notes.

 

Kind regards

Global Support Team

 

PS. Sense Desktop 3.2 will expire on 31 March 2018.

Hi all Qlik Sense users

 

Qlik Sense 3.2.3 is now available on our download site.   Sense 3.2.3 is the latest release on the Sense 3.2 track and includes 52 bug fixes.   You can find details on the fixes included in 3.2.3 in the attached release notes.

 

Please make sure you follow best practice when upgrading and be sure to make backups.

 

Now for Qlik NPrinting users,

 

QlikView NPrinting 16.6 is also now available on our download site.  QlikView NPrinting 16.6 includes more than a dozen bug fixes and also includes support for QlikView 12.10 SR4 and later.  NPrinting 16 is not compatible with Qlik Sense.  Please see the attached NPrinting 16.6 release notes for details on bug fixes included in this release.

 

Thank you for choosing Qlik software.

 

Kind regards

Global Support Team

Hello everyone,

 

Just some information about support over the Easter weekend and when our respective support offices will be limited to Enterprise support only.   As usual Enterprise support never closes, however there are some limitations on Basic cover over the Easter weekend.

 

Regional OfficeFriday 14 AprilMonday 17 April
AmericasEnterprise onlyNormal business day
EMEAEnterprise onlyEnterprise only
APACEnterprise onlyEnterprise only
JapanNormal business dayNormal business day

 

Saturday and Sunday follow the normal support policy.    We wish all our customers and partners a pleasant and safe weekend.

 

Kind regards

Global Support Team

Hi all GeoAnalytics users

 

We are pleased to confirm that Qlik GeoAnalytics 5.8 is now available on our download site.   Qlik GeoAnalytics 5.8 is the first release of GeoAnalytics fully carried out under the Qlik umbrella including full support from Qlik.    As of April 10 2017, all support related to Qlik GeoAnalytics will be handled by Qlik's Global Support team.

 

All support issues should now be logged using the Qlik Support Portal or by telephone.   See Qlik Support For more information please see support article Qlik Support For Idevio Qlik GeoAnalytics.

 

Thank you for choosing Qlik software.

 

Kind Regards

Global Support Team

Hello all NPrinting 17 users

 

Qlik NPrinting 17.3.1 is now available on our download site.  17.3.1 is the latest release for NPrinting 17 and includes several bug fixes.   Please see the attached release notes for details regarding the bug fixes and known limitations in this release.   An important note for anyone considering upgrading to 17.3.1, you must upgrade to Qlik NPrinting 17.3 before you can upgrade to Qlik NPrinting 17.3.1. To upgrade to Qlik NPrinting 17.3 you must start from any version of Qlik NPrinting in the 17.2 series.

 

 

Thank you for choosing Qlik software!

 

Kind regards

Global Support Team

Hi all Qlik Web Connector users

 

The latest release of Qlik Web Connectors is now available on our download site.    Version 2.2.0 includes the transition of no less than 5 connectors from beta products to generally available connectors!

  • Qlik Bitly Connector
  • Qlik Box Connector
  • Qlik Google Search Console Connector
  • Qlik OneDrive Connector
  • Qlik Slack Connector

 

In addition, there are 3 new beta connectors included:

  • Qlik AYLIEN Connector
  • Qlik GitHub Connector
  • Qlik SurveyMonkey Connector

Note all beta connectors will expire on 31 January 2018.

 

Release notes attached for your reference.

 

Kind regards

Global Support Team

Hi all QlikView users

 

We are happy to confirm that the fourth service release on the QlikView 12.10 track is now available.   Service Release 4 contains several bug fixes and you can find the details of those in the attached release notes.

 

Remember always make backups before upgrading any software.   Thank you for choosing Qlik software.

 

Kind Regards,

Global Support Team

Hi all Qlik Sense users

 

Qlik Sense 3.2 Service Release 2 is now available on our download site.   SR2 is a somewhat minor service release and contains only bug fixes, you can find details of the bug fixes in the attached release notes.     Please note that in line with our new release cadence, you can expect to see new Sense service releases approximately every 3 to 4 weeks up until the next major release.

 

Remember to read the release notes thoroughly and make sure you backup your system before making any changes.

 

Thank you for choosing Qlik software!

 

Kind regards

Global Support Team

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