Blank screen when working in QlikSense Desktop (3.1 S4)

[kalmirall]

Hi Vinay-

My co-worker and I have followed all the instructions in the Blank Screen when Opening Qlik Sense Desktop post, and are still experiencing the blank screen issue (though we are able to work slightly longer in the desktop version than previous to uninstalling and re-downloading Qliksense).

Can you advise what steps to take next?

Thank you,

Katie and Kate

vkr

[Vinay_Kapoor]

Hi,

When you see a blank screen, what happens if you hit F5?

Regards,

Vinay

[Vinay_Kapoor]

Thank you Katie. The team is looking into the logs. This will take some time.

I would recommend trying a different computer, if you have the possibility.

Regards,

Vinay

[kalmirall]

Hi Vinay- once or twice this worked to refresh the app, though it froze again shortly after.  Most of the time this does nothing.

Thanks!
Katie

[#5]

Hi Vinay, F5 does not display anything more ... Always blanc screen ...

[j_lai]

Hi

My problem is fixed. my problem is due to the expiry version and just need

the update.

However, I did tried the F5 to F10 before, nothing work.

Best

Janice Lai

[Vinay_Kapoor]

Hi Frederic,

Have you confirmed that computers that have this problem are updated to 3.1 SR4? I just want to be sure.

Also, does the problem occur at startup, or mid session (i.e. you are using the desktop and it goes blank)

Regards,

Vinay

[kalmirall]

It was what Qlik directed me to upload- and it says 3.1 SR4

[#9]

We are experiencing the same problem, we do have many extensions and Apps/Loaders. We are running windows 7 Enterprise, 8 G Ram SR1, 64BIT

I installed 3.1-SR4 but still hangs with blank screen.

[kalmirall]

Hi Vinay,

When I opened Qlik this morning, this is the message that appeared "

Could not Reach http://localhost:4848/hub with error (-102).

Would it be helpful to have you or one of the engineers hop on a webex with me or Kate to view our machines and what we are seeing?  Or do you have an estimate of when we may be able to identify/fix this issue?  It's work stoppage and impacting our ability to build and edit any of our reports.

Thanks,

Katie

[Vinay_Kapoor]

Yes. I will organize something for today.