External URL issues

Dear All,

We have an external URL using which the end users can access Qlik Sense from outside network.

Now issues what i am seeing.

1. Allocate and deallocate is not showing in QMC. when we logout and login it show the new users.

2. Created apps via External URL is not showing in Qlik Sense when we access QS inside the server.

3. When i stopped services, the external URL was working as usual.

4. Users created on the server internally are not being authenticated to QS from the external URL.

Pls suggest what might be the issue for these.

Thanks in advance.

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