Open app error - access denied

[asahli]

Hi all,

I have an issue on QlikSense server.

We have an app with section access published on a stream

the section access work but for some users that are declared on the section access they have an error, access denied

we checked the user id, we used the right user id for the section access.

when we check the log we have this line

Command=Open app;Result=5;ResultText=Error: Access denied

My question is, what is the description of the error code result 5 ?

I found this on qlikhelp  Open app ‒ Qlik Sense this explain some error codes but the error code 5 is not explained.

thanks

Abderahmane

[micheledenardi]

Are these users correcly licenced (with assigned token or login access rules) ?

[asahli]

We have a login access rule for all the users that are listed on the section access

[Vasiliy_Beshentsev]

And you have free logen access passess?

[asahli · Accepted solution]

yes,i finaly found the origin of the error.

in the section access there wase a space before USERID like this " USERID"

thanks for your help

[Vasiliy_Beshentsev]

Sahli, can you please share with me part of your app where you use section access?

I still can't fully understand how it works correctly

[asahli]

it's a simple section access with a restriction on a company code

Section Access;

LOAD

"ACCESS",

"USERID",

"Company"

Resident USER_ACCESS;

Section Application;

[Vasiliy_Beshentsev]

You set USERID's as they load throught LDAP from Active Directory (User directory connection)?

[asahli]

Yes

exemple, the Active Directory is DA

in the USERID we have

DA\USER1

DA\USER2

...................

[Vasiliy_Beshentsev]

So, for example, USER1 got some information about sales, and when USER2 looking for app, he can't see sales of USER1??