Any non-Windows device are not able to connect to Qlik Sense application

[rajamarimuthu]

Hi ,

We are facing below issue related to access QlikSense applications.

Any non-Windows device are not able to connect to Qlik Sense application.

(ex., Android, iOS, Chrome OS, MacBook etc)

Could you please check and help us to resolve the issue?

Regards,

Raja

[Albert_Candelario]

Hello @rajamarimuthu ,

Thanks for posting.

The screenshot does not add a lot of value, as there is no error, seems is only the Forms login page.

Are such devices in the domain if using NTLM authentication?

Have you tried to using SAML and see if you also have the issue?

Could you add some screenshots of the errors you might have?

Cheers,

Albert

[rajamarimuthu]

Hi Albert,

Thanks for your response.  Earlier we used SAML authentication and unable to access QlikSense application in Windows device itself. So that we changed to NTLM authentication and working fine with Windows device and still unable to access from Non Windows devices.

Mainly issue is that when associate is trying from Window device then it's taking to O365 authentication but while using on other devices, URL takes to Qlik login where it ask for Domain/Username and password. but ideally it should be authentication through the O365. 

While logging to Domain/username and password, login goes successful but associate not getting the access to reports which are in Qlik but same is accessed on Window devices.

When SSO is configured for Qlik Sense application then it stops working for Windows as well. 

Also could you please let us know how can we create Service Principal Name (SPN) to activate  the Kerberos authentication between Qlik Sense Server and Azure Synapse? This is required to activate SSO.

It would be great if you can give us available slot to discuss over Microsoft TEAMs so that we can include all required stakeholder in call.

This is high priority issue as many users impacted with it.

Thanks & Regards,

Raja

[rajamarimuthu]

Hi Albert,

Could you please response above query?

Regards,

Raja

[Albert_Candelario · Accepted solution]

Hello @rajamarimuthu,

Thanks for adding the extra context.

If using the appropriate prefix that is linked to SAML authentication, the user should not be prompt with the default Forms authentication of the screenshot.

As you mentioned you have specific requirement for your authentication and the authentication part is not on Qlik Sense side we would strongly recommend to review:

How To Use SAML Authentication With Qlik Sense - Qlik Community - 1713800

As well as contact your Qlik representative to get in touch with our Professional Services to be able to implement the required solution you would need as per your needs.

If you need help to reach out to your Qlik representative, kindly contact our Customer Experience team on our Chat and they will help to get in touch with her/him.

The chat is the blue help bubble at the bottom right corner of every Support Page on Qlik Community. 

Cheers,

Albert

[rajamarimuthu]

Hi Albert,

Thanks for the information sharing .  we will check SAML authentication and get back to you.

Regards,

Raja